Remove 2021 Remove Digitalization Remove Emotional Intelligence Remove Remote Working
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Soft skills revisited – with a leadership perspective

Red Star Kim

So, it seemed appropriate to revisit the topic in the light of recent developments – the return to office working, the accelerating digital revolution, the escalating war for talent and the myriad other challenges facing the profession – all of which place huge demands on leaders. New soft skills for remote working.

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Coaching and Consulting – People and Problem-Solving skills

Red Star Kim

Coaching qualifications are explored here: Coaching and consulting skills for M&BD workshop (November 2021) (kimtasso.com). These changes are partly as a result of Covid and the move to remote working but also due to economic changes, digital transformation and emerging technologies. What is a consultant? Consultancy.uk

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Preparing M&BD professionals for the future – learning, skills and knowledge transfer

Red Star Kim

And that some content – e.g. digital skills – is best learned through video whereas “softer” skills through personal interactions. How to deliver M&BD training and promote learning effectiveness Our second interactive exercise considered how to promote learning and harness different training opportunities. What are soft skills?

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The most important customer service skills for 2021

Zendesk

What started as a global health crisis became the accelerant in our transition to a truly digital-first world. Working across channels. Remote work skills. “In 2021, we will see customers expecting companies to continue to be more empathic and flexible than they’ve been in the past.” Remote work skills.