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Soft skills revisited – with a leadership perspective

Red Star Kim

So, it seemed appropriate to revisit the topic in the light of recent developments – the return to office working, the accelerating digital revolution, the escalating war for talent and the myriad other challenges facing the profession – all of which place huge demands on leaders. New soft skills for remote working.

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Preparing M&BD professionals for the future – learning, skills and knowledge transfer

Red Star Kim

(Video) (kimtasso.com) Essential soft skills for lawyers (kimtasso.com) Insights included: Process Clarity of learning aims Processes to capture new learning and training needs Methods to measure satisfaction, effectiveness and impact Technology harnessed with online learning platforms that provide both suggestions and standard content Allow people (..)

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Coaching and Consulting – People and Problem-Solving skills

Red Star Kim

Coaching qualifications are explored here: Coaching and consulting skills for M&BD workshop (November 2021) (kimtasso.com). These changes are partly as a result of Covid and the move to remote working but also due to economic changes, digital transformation and emerging technologies. What is a consultant? Consultancy.uk

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The most important customer service skills for 2021

Zendesk

Working across channels. Remote work skills. “In 2021, we will see customers expecting companies to continue to be more empathic and flexible than they’ve been in the past.” But in a remote-first world, they don’t always have the option to walk over to a teammate’s desk. Remote work skills.

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20 team-building activities to get remote teams through 2021

Zendesk

When the COVID-19 pandemic hit, companies were forced to adapt by starting a remote-work experiment. But for some, this new way of working is here to stay. PwC’s Remote Work Survey found that 83 percent of businesses think working remotely has been successful for their organizations.