Zendesk

NOVEMBER 4, 2021

“And now a lot of organizations have brought back some element of being back in the office, whereas Zendesk really leaned all in on embracing the digital-first idea.”. To successfully complete that digital transformation, Zendesk’s leaders had to find new tools and processes that empowered employees to thrive in a remote work environment.

Digital Transformation 52

Digital Transformation Digitalization CRM eCommerce 52

Red Star Kim

SEPTEMBER 26, 2023

Or their focus may be on digital and predictive analytics. Increasingly, firms are looking at e-commerce and developing digital products that can be purchased or subscribed to via web sites. Lessons from digital marketing webinars (June 2023) (kimtasso.com) Remote working The Covid pandemic forced everyone to work from home.

Marketing 130

Marketing Key Account Management Account Management Artificial Intelligence 130

Zendesk

AUGUST 3, 2021

Five or 10 years ago, only the most progressive companies had remote workforces, staffed by digital nomads who could work from sunlit balconies in exotic places. IT makes remote work possible, but hybrid workforces raise new challenges for IT leaders.

Future of Work 98

Future of Work Remote Working Logistics Digitalization 98

Red Star Kim

FEBRUARY 15, 2024

Coaching qualifications are explored here: Coaching and consulting skills for M&BD workshop (November 2021) (kimtasso.com). These changes are partly as a result of Covid and the move to remote working but also due to economic changes, digital transformation and emerging technologies.

Facilitation 130

Facilitation Decision-making Emotional Intelligence Acquisition 130

Red Star Kim

OCTOBER 17, 2022

Digital marketers will tell you that the first two words are the most important. And an article in The Economist in January 2022 Remote work and the importance of writing | The Economist shared this thought for internal communications: “Writing is not always the best way to communicate in the workplace. Video) (kimtasso.com).

Remote Working 130

Remote Working Communication Internet Decision-making 130

Zendesk

FEBRUARY 11, 2021

Whether you spent it muting and unmuting yourself in meetings on Zoom, or logging your kids into online classrooms, it comes as no surprise that digital interactions have surged to an all-time high according to Zendesk’s Customer Experience Trends 2021 report. You can’t be in wait-and-see-mode; it’s time to act.

Digitalization 52

Digitalization Customer Experience Communication Remote Working 52

Apptivo

APRIL 16, 2021

Bringing businesses to remote areas. As the remote working trend is now higher than ever, there is a huge impact on the employees and has caused them to stay at home and continue working remotely. Increase in remote working. Customers looking for new experiences.

Remote Working 85

Remote Working Digitalization Decision-making Facilitation 85

Zendesk

AUGUST 10, 2021

But what started as an emergency order quickly became the new way of life, giving rise to a truly digital-first marketplace. 7 sales prospecting techniques (and how they’ve evolved in 2021). Though the techniques may be familiar, you may need to slightly adjust their execution in 2021 to appeal to post-pandemic customers.

Sales 52

Sales Digitalization Media Software 52

Red Star Kim

SEPTEMBER 29, 2023

Consistency was another theme as well as the need for clarity of target audiences and the use of various media outlets, preferred digital channels and modes of engagement. 6% Really unhappy 6% Unhappy 29% It’s OK 59% Happy 0% Really happy How would you rate your firm’s digital marketing strategy?

Marketing 130

Marketing Stakeholders Digitalization Communication 130

Zendesk

AUGUST 11, 2021

Service has moved from customers calling at the first sign of trouble to wanting to communicate with businesses on more convenient digital channels they’re already using in their personal lives—email, live chat, and messaging apps like WhatsApp and Facebook Messenger. How to build a successful digital-first service strategy.

Digitalization 64

Digitalization Customer Experience Decision-making Healthcare 64

Red Star Kim

SEPTEMBER 6, 2022

This contemporary book (published in 2021) is just 200 pages and is subtitled “Streamline your corporate communication to drive efficiency and engagement”. Dealing with resistance to change (kimtasso.com) March 2021. Consulting skills 2 – Book review: Flawless Consulting by Peter Block (kimtasso.com) August 2021.

Communication 130

Communication Facilitation Leadership Stakeholders 130

ACT

MAY 30, 2023

Go remote/hybrid COVID-19 forced companies to move to remote and hybrid working environments and many businesses still follow those models. Here’s the thing—remote working can reduce your business waste and carbon footprint , too. To go paperless , you should try to digitize as many processes as possible.

Energy and Utilities 52

Energy and Utilities Small Business Remote Working Transportation 52

Xant

FEBRUARY 10, 2021

9, 2021 /PRNewswire/ — G2’s Best Software Awards were announced yesterday and XANT received recognition in several notable categories, including Top 100 Software Products, according to user reviews. We are proud to provide our Playbooks platform to enable customers to be successful no matter where they are working from.

Software 86

Software Software Remote Working Publishing 86

Aepiphanni

JANUARY 28, 2021

Trends to know for a prosperous 2021 and beyond. 2021 will initiate a period of transition into the post-COVID era. The COVID-19 pandemic isn’t over, but with vaccines in distribution globally, there’s a ray of hope for 2021. People who travel for leisure will gain more confidence to do so in 2021.

Supply Chain 40

Supply Chain Remote Working Suppliers Innovation 40

ACT

MARCH 21, 2023

Slow and inefficient service delivery The pandemic ushered in an abrupt shift to remote work , and professional services firms followed suit. While the world has returned to its pre- pandemic normal in many ways, the shift to remote work has not entirely abated.

Digital Transformation 52

Digital Transformation Remote Working Artificial Intelligence Client Relationships 52

Xant

APRIL 1, 2021

Remote work is now a necessity. Sales teams that haven’t embraced remote-enabled technology are scrambling and have had to lean on systems that are largely untested on a wide scale. But buyers now work remotely too. Embracing innovative tech is what will distinguish the leaders in sales from the rest of the pack.

Artificial Intelligence 98

Artificial Intelligence CRM Prioritization Sales 98

Red Star Kim

JUNE 15, 2023

This article from January 2023 Strategic Account Management for Law Firms in the Age of Remote Working – Nexl answers the questions: What is strategic account management (SAM)? Nexl One law firm delegate reported that her firm had started using this system. Why do law firms needs SAM?

Key Account Management 130

Key Account Management Account Management Management Client Relationships 130

SalesGlobe

MAY 11, 2022

The notion of a “typical” workplace is evolving before our very eyes, and with it, remote work sales compensation plans. As quickly as the pandemic drove offices to remote work, major cities in the U.S. Now, companies are facing a fork in the road when it comes to remote work and remote work compensation plans.

Remote Working 52

Remote Working Communication Organization Innovation 52

Insightly

JUNE 3, 2022

According to the US Bureau of Labor Statistics, nearly 48 million people voluntarily left their jobs in 2021. Rather than waiting for a return to “normal,” smart sales teams are seeking a way forward—which requires a creative, hybrid approach that blends digital channels with traditional in-person interactions. Gen X is tech savvy.

B2B 98

B2B Value Proposition Decision-making Sales 98

SBI Growth

FEBRUARY 11, 2021

Sellers are growing accustomed to the remote working environment, and the top players have quickly transformed their workflows to accompany the rapid. As 2020 is finally in the rear-view mirror, the workplace as we have known it looks drastically different.

Organization 143

Organization Remote Working Sales B2B 143

Zendesk

MARCH 4, 2021

It’s now a pretty common story: Company XYZ had a sensible, multiyear, well-plotted course for digital transition. For tech decision makers, the number leaps to 90%, and a third of them say their digital plans have accelerated by four or more years. What internal help desk buyers want in 2021. What is an internal help desk?

Future of Work 52

Future of Work Decision-making Digitalization Remote Working 52

Zendesk

JUNE 11, 2021

Not only has customer engagement reached record highs, but teams have also been juggling longer hours, new technologies, and the isolation of remote work. No wonder 70 percent of agents report feeling overwhelmed, according to the 2021 Zendesk Customer Experience Trends report. . . 50% of support teams are fully remote.

Remote Working 98

Remote Working Prioritization Customer Experience Communication 98

MDI Training

SEPTEMBER 20, 2022

Aline is a strong marketing all-rounder with a passion for leadership development, digital transformation and event organisation. In this article, Aline shares her personal experiences and some “Third Place Working” learnings. What do I need to work effectively from anywhere? The 3 biggest challenges of hybrid work.

Digital Transformation 52

Digital Transformation Leadership Internet Digitalization 52

MDI Training

NOVEMBER 28, 2022

In the past, digital nomads in particular, i.e. remote workers, were not tied to a specific workplace. But in the age of digitalization and technological progress, more employees get the opportunity – regardless of the industry – to work from somewhere else. The 3 biggest challenges of hybrid work.

Digital Transformation 52

Digital Transformation Leadership Digitalization Internet 52

Xant

MARCH 10, 2021

Remote work – How do you make it work remotely? New leads are routed to the next available rep within 5 minutes of a new lead being created until someone works them. How well is your remote cold calling going? We built Playbooks to give sales teams a way to effectively navigate digital disruption.

Innovation 94

Innovation Remote Working Prioritization CRM 94

Zendesk

FEBRUARY 24, 2021

As in-person interactions become scarce, services have become increasingly digital. Customers are more open to digital services going forward, whether it’s a remote doctor’s appointment or getting customer support from a bot. Related read: Embarking on a digital transformation? New customers looking for new experiences.

Digital Transformation 52

Digital Transformation Digitalization Customer Experience Remote Working 52

Strategic Communications

JANUARY 12, 2021

There is some interesting consistency in what marketing experts are seeing in the trends and technologies likely to impact their lines of business in 2020 and 2021. The virus is accelerating digital transformation and setting the tone for texting to become the primary method of marketing and communications for 2020 and beyond,” he says.

Artificial Intelligence 59

Artificial Intelligence Marketing e-Learning Advertising 59

Planview

JANUARY 31, 2022

Between 2021 and 2025, the global professional services marketplace is projected to grow from USD $5.428 trillion to $7.063 trillion, which is a compound annual growth rate (CAGR) of 7.9 Many ESOs plan to continue delivering at least some services remotely after COVID-19, including services that were previously delivered on-site.

Organization 72

Organization Profitability Digital Transformation Remote Working 72

Insightly

MAY 28, 2021

I loved this work, but I felt like I had only seen one corner of the digital marketing career. Based on US national averages data from April 2021, Salary.com reports that average marketing salaries can range from around $38,000 to $297,000. How to approach digital transformation in the new normal. February 22, 2021.

Marketing 52

Marketing Digital Transformation Remote Working Decision-making 52

Zendesk

APRIL 15, 2022

With more resources for remote work than ever before, mastering emails is a great way to boost your team’s sales performance. Over 70 percent of B2B buyers no longer want to meet sales reps in person, but they are open to remote meetings. The good news is that digital meetings typically cost less. Sales email figures.

Sales 52

Sales Sales Technology CRM Remote Working 52

Hubspot Sales

JULY 12, 2021

Almost all tech salespeople were selling from home this past year, and several will continue to do so throughout 2021. Many sales professionals have come to appreciate the ability to connect with customers and partners remotely — whether that be online or over the phone. Create a community that’s "digitally on-call.".

Sales 122

Sales Media Digitalization Remote Working 122

Hubspot Sales

AUGUST 24, 2020

According to data released by Netskope , in March 2020 58% of people in the US operating in the knowledge economy were working from home. This figure is reflective of the shift in work culture many of us have experienced. Remote work doesn’t seem to be going anywhere any time soon. Image Source.

eCommerce 123

eCommerce Food and Beverage Retail Suppliers 123

Zendesk

DECEMBER 28, 2020

Mental health will be critically important in 2021 and beyond, and Mindler has demonstrated that some of the barriers we once tolerated are no longer necessary—it’s possible to get the same great care from anywhere. “We We believe that you can get the same treatment face to face versus digitally,” says Peterson.

Suppliers 52

Suppliers Profitability Remote Working Manufacturing 52

Zendesk

MARCH 10, 2021

A shift toward digital customer engagement was already underway before COVID-19, and it’s only been accelerated by pandemic challenges. The digital experience is especially important considering that ecommerce sales jumped 30 percent in 2020. 65% of customers want to buy from companies that offer quick and easy online transactions.

Media 52

Media Digitalization eCommerce Customer Experience 52

SuperOffice

NOVEMBER 26, 2021

In the remote-work era, online communities for professionals are getting increasingly popular. ProductLed has created a highly connected digital community that helps the company to connect with the most relevant people and build solid relationships with them. Like never before, people are looking for genuine interactions.

B2B 128

B2B B2C Decision-making Advertising 128

PartnerTap

JANUARY 26, 2022

PartnerTap was a highly sought-after solution in 2020 and 2021. It is important, now more than ever, to design our platform in a way that caters to this new style of remote working. Everything has been moving towards a digital future, and channel sales is no different. It was a similar story for PartnerTap.

Computers and Electronics 97

Computers and Electronics Meetings Virtual Selling Remote Working 97

Insightly

MAY 28, 2021

I loved this work, but I felt like I had only seen one corner of the digital marketing career. Based on US national averages data from April 2021, Salary.com reports that average marketing salaries can range from around $38,000 to $297,000. February 22, 2021. How do you know if you’re ready to move to a new company?

Marketing 98

Marketing Decision-making Media Management 98