Freshworks

JANUARY 25, 2021

A great customer experience is in the eye of the beholder and if last year taught us anything it is that customers will carry on using well designed digital channels for the simplicity and speed of service they provide. So, how do you create a great customer experience in 2021 that is both empathetic and simple?

Customer Experience 98

Customer Experience Digital Transformation Digitalization Publishing 98

Clarity Engagement Solutions

FEBRUARY 12, 2021

Have you found that your 2021 strategies for engaging with your customers aren’t working as expected? In 2020 most pharmaceutical companies had to shift strategies to reach their customers via multi-channel, digital platforms, with hope that by 2021, everything would be back to normal. You’re not alone. Find out more. .

Healthcare 91

Healthcare Co-Creation Stakeholders Digitalization 91

Customer Think

SEPTEMBER 4, 2021

personal saving rate in April 2020 and maintained double digits well into 2021—people were ready to spend again. Back-to-school season meant back to shopping for the 70+ million students who returned to K–12, undergraduate and graduate studies this fall. After more than a year of record savings—which peaked with a 33.8%

Digitalization 111

Digitalization Marketing 111

Zendesk

MARCH 12, 2021

Being digital-first and, in many cases, digital-only meant companies had to rapidly acquire new technologies to reach customers and connect remote teams. Luckily, many anticipate having more budget flexibility in 2021. 34% of SMBs anticipate having more to invest in CX technology in 2021.

Digitalization 52

Digitalization Prioritization 52

Clarity Engagement Solutions

FEBRUARY 12, 2021

Oh no, 2021 has started and our plan is already outdated! In 2020 most pharmaceutical companies continued their strategic planning as if by 2021 everything would be back to normal. But the reality is, 2021 is far from that. Get a plan ready for getting access to customers in 2021 that really works . Sounds familiar?

Healthcare 91

Healthcare Co-Creation Stakeholders Digitalization 91

Desired Path

MARCH 9, 2023

Now, as we enter the last quarter of 2021, the need and investment in customer experience (CX) has risen exponentially. Mopinion asked DesiredPath's Kia Puhm to weigh in on the state of CX in 2021 with the following questions. Kia: The pandemic accelerated digital transformation at a rapid speed which would not have otherwise occurred.

Digital Transformation 52

Digital Transformation Digitalization Customer Experience B2B 52

Farland Group

DECEMBER 14, 2021

As we near the end of 2021 , I want to share my word of the year. At the end of 2020, I wrote about adaptability , and while there are many words I could use to describe my 2021 (because it has been quite the year!) Throughout 2021, we worked with clients to dive deeper into the details for virtual customer advisory board meetings.

Facilitation 59

Facilitation Digitalization Meetings 59

Aepiphanni

APRIL 13, 2021

The long-term strategy from 2021 and beyond for businesses in any industry will most likely be focused on the perspective of customer experience in a post-COVID world. Anis Uzzaman, a writer for Inc Magazine , seems to agree through his latest article titled “Top Business and Technology Trends in 2021.”

e-Learning 98

e-Learning Remote Working Internet Innovation 98

NG Data

JANUARY 15, 2021

Recently, I was interviewed by Hannah Wallace from Finextra for my take on the trends in banking in 2021. People of all generations just got used to utilizing digital services faster than we may have predicted a year ago. Are you spending the time & resources on the right priorities for your customers?

Banking 52

Banking Digitalization Prioritization Leadership 52

Apptivo

JUNE 3, 2021

Given the transformation in digital technology, businesses across the globe rely more on search engines to capture leads for their websites. For instance, Google Algorithm Update for 2021 is being split into two CORE updates – June and July 2021. This will turn out to be a boon or bane for websites.

Marketing 111

Marketing Communication Software Software 111

SBI Growth

FEBRUARY 18, 2021

Digital Evolution to accelerate your Go-To-Market strategy was a catchy phrase and discussion in the board room in 2020. If executed correctly, it can completely change the course of 2021 revenue growth. Most companies have learned that digital transformations are.

Digital Transformation 63

Digital Transformation Digitalization Marketing B2B 63

Sandler Training

JULY 2, 2021

Recently, the Sandler Research Center set out to discover current operation challenges and changes faced by sales leaders in a more digitally oriented selling environment. The post Up-Skilling: A Major Challenge Facing Sales Leaders in the Second Half of 2021 appeared first on Sandler Training.

Digitalization 123

Digitalization Sales Sales Leadership Leadership 123

Hubspot Sales

JANUARY 26, 2023

Now with the internet, the possibility of digital entrepreneurship is open to everyone. If you want to fully take advantage of digital entrepreneurship, then strap in. We'll cover everything you need to know about starting an online business and digital entrepreneurship examples to help you along your journey.

Digitalization 94

Digitalization eCommerce Finance Internet 94

Showpad

JUNE 29, 2021

**This post is part of a series based on Showpad’s 2021 Modern Selling Study. Showpad’s 2021 Modern Selling Study found that sales enablement has become more important since the start of the pandemic. Enablement for GTM teams becomes the engine to drive adaptive selling behaviors in a digital world. Survey demographics.

B2B 111

B2B Digital Transformation Decision-making Digitalization 111

Zendesk

MARCH 12, 2021

Being digital-first and, in many cases, digital-only meant companies had to rapidly acquire new technologies to reach customers and connect remote teams. Luckily, most anticipate having more budget flexibility in 2021. Best practices for delivering winning CX in 2021. We created this report to help guide the way.

Digitalization 52

Digitalization Prioritization 52

Xant

MARCH 3, 2021

Our customer conference—NEXT 2021 is just around the corner and we think you should be there. NEXT is a free 2-day virtual event designed to give your sales team practical insights to succeed in 2021, and a vision for where the market is going. The post Why You Need to Attend NEXT 2021 appeared first on XANT. Convinced yet?

Digital Transformation 94

Digital Transformation Digitalization Marketing Sales 94

Arpedio

MAY 3, 2021

May 3, 2021. Highlights from Salesforce Live 2021 (Denmark). Ulrik Monberg | May 3, 2021. Highlights from Salesforce Live 2021 (Denmark). ? This digital transformation enables employees to work from anywhere, and there’s no doubt this will be a catalyst for growth and innovation in the future. by Ulrik Monberg. |.

Digital Transformation 98

Digital Transformation B2B Innovation Account Management 98

MDI Training

APRIL 13, 2021

Impuls Series - The Future of Workplace Learning Part 1 with Marina Begic: Digital Business Development Expert and Senior L&D Consultant. Let’s get started with the topic “Digitization Boost” By the way, we’ll soon continue with our second part: “Why you can do without Learning managment systems?

Digitalization 98

Digitalization e-Learning Digital Transformation Leadership 98

SBI Growth

OCTOBER 22, 2020

At this point in 2020, all your competitors have undergone some variation of a “digital transformation” to supplement an end-to-end data-driven, Customer Experience (CX) focused digital sales strategy. A recent study conducted by KPMG found that over 90% of companies.

Digitalization 166

Digitalization Digital Transformation Customer Experience Sales 166

NG Data

JANUARY 12, 2021

2020 has accelerated digital adoption across all populations – we are all more reliant on our apps, phones, and browsers in everything from buying our groceries to purchasing cars, or even accepting new mortgages.

Digitalization 98

Digitalization Leadership 98

Hubspot Sales

OCTOBER 11, 2021

The digital world grows larger every day, and it can be hard to keep up. Navigating the ever-changing digital landscape is a challenge — especially if you have a business of your own and are struggling to market yourself and make sales. But you don't have to tackle the trials and tribulations of digital transformation alone.

Digitalization 111

Digitalization Media Digital Transformation Insurance 111

Customer Think

SEPTEMBER 27, 2021

It feels like we just started planning our marketing strategy for 2021, but here we are, getting ready for 2022. If you’re like most people, your goal is to start the new year strong with robust marketing strategies designed to help you secure more leads, sales, and engagement.

Digitalization 139

Digitalization Marketing Sales 139

Customer Think

OCTOBER 26, 2021

The increasing digitalization of our daily lives has had a far more profound impact than most of us would care to imagine. And the thing about technology is that it hasn’t simply given us advanced smartphones, tablets, and apps to help us shop online, send money online, and so much more. No, sir; today, technology […].

Digitalization 64

Digitalization 64

Aepiphanni

JUNE 29, 2021

Despite 2020 being a challenging year for everyone, many companies made strategic business acquisitions into the digital space. It’s titled “1st-time acquisitions of digital businesses expected to continue in 2021.”. An article on S&P Global covers this market movement. billion in 2020, up from about $25.5

Acquisition 64

Acquisition Digitalization Internet e-Learning 64

Desired Path

FEBRUARY 17, 2021

DesiredPath conducted the , Customer Success Benchmark Survey to ask CS leaders how their organizations fared in 2020 and to provide their thoughts on their top focus areas, challenges and opportunities for 2021. 2021 Outlook Overall Outlook The outlook for 2021 is overwhelmingly optimistic. Top Area of Focus for 2021.

Digital Transformation 59

Digital Transformation e-Learning Acquisition Customer Success 59

Zendesk

AUGUST 10, 2021

But what started as an emergency order quickly became the new way of life, giving rise to a truly digital-first marketplace. 7 sales prospecting techniques (and how they’ve evolved in 2021). Though the techniques may be familiar, you may need to slightly adjust their execution in 2021 to appeal to post-pandemic customers.

Sales 104

Sales Digitalization Media Software 104

Zendesk

APRIL 19, 2021

Companies have put customer service at the top of their priority lists for 2021, and with good reason. Customer service trends 2021: Meeting changing customer expectations. According to Zendesk’s 2021 Customer Experience Trends Report, customers care most about: Quick resolutions. Customer service trends 2021.

Digitalization 76

Digitalization Prioritization Customer Experience Government 76

Red Star Kim

FEBRUARY 8, 2024

And I’ve noted the highlights of the sessions by other speakers (How the BD function can be more influential, Rethinking your online strategy, Digital marketing maturity and Best practice for KAM) below. I’ve summarised the key points here as a supplementary learning resource for the delegates. Some automated systems (e.g.

Value Proposition 130

Value Proposition Key Account Management Digitalization Sales 130

Desired Path

FEBRUARY 17, 2021

DesiredPath conducted the , Customer Success Benchmark Survey to ask CS leaders how their organizations fared in 2020 and to provide their thoughts on their top focus areas, challenges and opportunities for 2021. 2021 Outlook Overall Outlook The outlook for 2021 is overwhelmingly optimistic. Top Area of Focus for 2021.

Digital Transformation 52

Digital Transformation e-Learning Acquisition Customer Success 52

Desired Path

FEBRUARY 17, 2021

DesiredPath conducted the , Customer Success Benchmark Survey to ask CS leaders how their organizations fared in 2020 and to provide their thoughts on their top focus areas, challenges and opportunities for 2021. 2021 Outlook Overall Outlook The outlook for 2021 is overwhelmingly optimistic. Top Area of Focus for 2021.

Digital Transformation 52

Digital Transformation e-Learning Acquisition Customer Success 52

Strategic Communications

MARCH 29, 2021

As businesses plan for 2021, none can ignore the potential for COVID-19 to continue disrupting their operations and impacting consumer decisions. What strategies might work for your marketing plans in 2021? Many marketers are ramping up their social media activities and engagement and plan to continue this emphasis into 2021.

Marketing 52

Marketing Digitalization Media Publishing 52

Zendesk

MAY 26, 2021

What started as a global health crisis became the accelerant in our transition to a truly digital-first world. And the surge to online has put the spotlight on customer service, with half of customers surveyed in our 2021 Trends Report reporting that CX is more important to them now compared to a year ago. any time they messed up.

Interpersonal Skills 105

Interpersonal Skills Customer Experience Media e-Learning 105

Zendesk

MAY 3, 2021

Sales organizations are increasingly turning to digital and remote-enablement technologies to deal with a shift in the market, comprised of both generational and situational changes that favor the technologically savvy. The Zendesk Sales Trends Report 2021 is now available to download. What’s inside.

Sales 52

Sales Digitalization Organization Marketing 52

SBI Growth

SEPTEMBER 10, 2020

If you are reading this article and you work in the B2B space, you have most likely been inundated with buzzwords surrounding Digital and how it is disrupting your industry: Digital strategy, digital transformation, eCommerce, big data, IoT, AI, and.

Digitalization 126

Digitalization eCommerce Digital Transformation B2B 126

Zendesk

FEBRUARY 16, 2021

Last year changed consumer behaviors and sped up businesses’ transition into a digital-first world. Stuck at home, consumers increasingly turned to online solutions—think: digital banking, on-demand food and grocery delivery apps, online shopping, telehealth, and more. Businesses had to up their game. Media and Entertainment.

Supply Chain 76

Supply Chain Financial Services Healthcare Manufacturing 76

Outbound Engine

DECEMBER 21, 2020

There’s a lot about 2021 that is currently hard to predict, but making real, actionable goals for your business can help fight the uncertainty and introduce some stability to your year. Don’t be afraid to put something huge on your resolutions list just because it will extend beyond 2021. Check out these tips from a pro.

Small Business 98

Small Business Marketing Meetings Digitalization 98