Zendesk

AUGUST 3, 2021

Five or 10 years ago, only the most progressive companies had remote workforces, staffed by digital nomads who could work from sunlit balconies in exotic places. IT makes remote work possible, but hybrid workforces raise new challenges for IT leaders.

Future of Work 98

Future of Work Remote Working Logistics Digitalization 98

Zendesk

FEBRUARY 11, 2021

Whether you spent it muting and unmuting yourself in meetings on Zoom, or logging your kids into online classrooms, it comes as no surprise that digital interactions have surged to an all-time high according to Zendesk’s Customer Experience Trends 2021 report. You can’t be in wait-and-see-mode; it’s time to act.

Digitalization 52

Digitalization Customer Experience Communication Remote Working 52

Zendesk

AUGUST 10, 2021

But what started as an emergency order quickly became the new way of life, giving rise to a truly digital-first marketplace. 7 sales prospecting techniques (and how they’ve evolved in 2021). Though the techniques may be familiar, you may need to slightly adjust their execution in 2021 to appeal to post-pandemic customers.

Sales 52

Sales Digitalization Media Software 52

SalesGlobe

MAY 11, 2022

The notion of a “typical” workplace is evolving before our very eyes, and with it, remote work sales compensation plans. As quickly as the pandemic drove offices to remote work, major cities in the U.S. are seeing community Covid numbers go down. Working remotely can largely be viewed in two camps.

Remote Working 52

Remote Working Communication Organization Innovation 52

Zendesk

JUNE 11, 2021

Not only has customer engagement reached record highs, but teams have also been juggling longer hours, new technologies, and the isolation of remote work. No wonder 70 percent of agents report feeling overwhelmed, according to the 2021 Zendesk Customer Experience Trends report. . . 50% of support teams are fully remote.

Remote Working 98

Remote Working Prioritization Customer Experience Communication 98

Red Star Kim

JUNE 15, 2023

This article from January 2023 Strategic Account Management for Law Firms in the Age of Remote Working – Nexl answers the questions: What is strategic account management (SAM)? Nexl One law firm delegate reported that her firm had started using this system. Why do law firms needs SAM?

Key Account Management 130

Key Account Management Account Management Management Client Relationships 130

Strategic Communications

JANUARY 12, 2021

There is some interesting consistency in what marketing experts are seeing in the trends and technologies likely to impact their lines of business in 2020 and 2021. The virus is accelerating digital transformation and setting the tone for texting to become the primary method of marketing and communications for 2020 and beyond,” he says.

Artificial Intelligence 59

Artificial Intelligence Marketing e-Learning Advertising 59

Zendesk

FEBRUARY 24, 2021

As in-person interactions become scarce, services have become increasingly digital. Customers are more open to digital services going forward, whether it’s a remote doctor’s appointment or getting customer support from a bot. Related read: Embarking on a digital transformation? New customers looking for new experiences.

Digital Transformation 52

Digital Transformation Digitalization Customer Experience Remote Working 52

Red Star Kim

SEPTEMBER 26, 2023

Process integration – Some firms separate out marketing, communications and sales functions – usually the larger firms where more specialisation is required. They then brief and manage the operations team for implementation support on communications, events, design, content production and email campaigns.

Marketing 130

Marketing Key Account Management Account Management Artificial Intelligence 130

Zendesk

NOVEMBER 4, 2021

“And now a lot of organizations have brought back some element of being back in the office, whereas Zendesk really leaned all in on embracing the digital-first idea.”. To successfully complete that digital transformation, Zendesk’s leaders had to find new tools and processes that empowered employees to thrive in a remote work environment.

Digital Transformation 52

Digital Transformation Digitalization CRM eCommerce 52

Zendesk

AUGUST 11, 2021

Service has moved from customers calling at the first sign of trouble to wanting to communicate with businesses on more convenient digital channels they’re already using in their personal lives—email, live chat, and messaging apps like WhatsApp and Facebook Messenger. How to build a successful digital-first service strategy.

Digitalization 64

Digitalization Customer Experience Decision-making Healthcare 64

Apptivo

APRIL 16, 2021

Bringing businesses to remote areas. As the remote working trend is now higher than ever, there is a huge impact on the employees and has caused them to stay at home and continue working remotely. Increase in remote working. Customers looking for new experiences.

Remote Working 85

Remote Working Digitalization Decision-making Facilitation 85

Red Star Kim

OCTOBER 13, 2023

And that some content – e.g. digital skills – is best learned through video whereas “softer” skills through personal interactions. How to deliver M&BD training and promote learning effectiveness Our second interactive exercise considered how to promote learning and harness different training opportunities. What are soft skills?

Supply Chain 162

Supply Chain Emotional Intelligence Construction Innovation 162

Planview

JANUARY 10, 2023

How important are in-person connections in an increasingly remote work environment? Planview is on a mission to “Build the Future of Connected Work,” – so I spend a lot of time thinking about the human aspects of connection. The takeaways of remote work vary widely from person to person.

Remote Working 98

Remote Working Brainstorming Meetings Software 98

ACT

MAY 30, 2023

Go remote/hybrid COVID-19 forced companies to move to remote and hybrid working environments and many businesses still follow those models. Here’s the thing—remote working can reduce your business waste and carbon footprint , too. To go paperless , you should try to digitize as many processes as possible.

Energy and Utilities 52

Energy and Utilities Small Business Remote Working Transportation 52

MDI Training

SEPTEMBER 20, 2022

Spontaneously I decided in the morning to have a “Work from Anywhere” day instead of my current holiday day – because the weather is not looking inviting. Transparent communication. When you are not visibly on site, transparent communication is all the more important. The 3 biggest challenges of hybrid work.

Digital Transformation 52

Digital Transformation Leadership Internet Digitalization 52

Insightly

JUNE 3, 2022

According to the US Bureau of Labor Statistics, nearly 48 million people voluntarily left their jobs in 2021. Rather than waiting for a return to “normal,” smart sales teams are seeking a way forward—which requires a creative, hybrid approach that blends digital channels with traditional in-person interactions.

B2B 98

B2B Value Proposition Decision-making Sales 98

Insightly

MAY 28, 2021

I loved this work, but I felt like I had only seen one corner of the digital marketing career. Based on US national averages data from April 2021, Salary.com reports that average marketing salaries can range from around $38,000 to $297,000. How to approach digital transformation in the new normal. Learn a new skill.

Marketing 52

Marketing Digital Transformation Remote Working Decision-making 52

Zendesk

APRIL 15, 2022

Most prospects are happier to communicate through email than via phone, text, social media, or in person. 8 out of 10 prospects prefer emails to other forms of communication. While Zoom took over in 2020, phone calls are still the primary form of communication between prospects and reps. Cold calling sales stats.

Sales 52

Sales Sales Technology CRM Remote Working 52

Insightly

MAY 28, 2021

I loved this work, but I felt like I had only seen one corner of the digital marketing career. Based on US national averages data from April 2021, Salary.com reports that average marketing salaries can range from around $38,000 to $297,000. If you work in an agency, you’ll find yourself interfacing with clients.

Marketing 98

Marketing Decision-making Media Management 98

PandaDoc

APRIL 3, 2023

This means the inside sales process relies on digital communication, as well as phone calls. This also means that your inside reps’ customer relationships are founded on swift communication. This will allow your team to work together efficiently and encourage further sales.

Sales 52

Sales Decision-making Client Relationships Software 52

Freshworks

APRIL 2, 2021

But at the beginning of the pandemic, the system simplified their speedy transition to remote working. But in 2021 it’s absolutely essential for travel, which has been hit so hard by the effects of the pandemic. Freshdesk keeps track of all communication with customers. Looking Ahead in 2021. Send out CSAT surveys.

Customer Experience 53

Customer Experience Software Software Transportation 53

Red Star Kim

SEPTEMBER 6, 2022

I haven’t reviewed a book on the topic of internal communication and yet it’s a vital element of marketing, branding, organisational culture, change management and leadership. This contemporary book (published in 2021) is just 200 pages and is subtitled “Streamline your corporate communication to drive efficiency and engagement”.

Communication 130

Communication Facilitation Leadership Stakeholders 130

Zendesk

APRIL 26, 2021

What started as a global health crisis became the accelerant in our transition to a truly digital-first world. Working across channels. Communication skills. Remote work skills. “In 2021, we will see customers expecting companies to continue to be more empathic and flexible than they’ve been in the past.”

Interpersonal Skills 98

Interpersonal Skills Software Software Remote Working 98

SmartKarrot

JANUARY 27, 2021

With digital transformation engulfing all the businesses in the world, there’s an increased adoption of automation by its every unit. Nearly 77% of CIOs rated digital transformation as their top-most priority in 2021. This is a common phenomenon seen across all digital transformation efforts.

Customer Success 10

Customer Success Digital Transformation Prioritization Software 10

Zendesk

MARCH 10, 2021

A shift toward digital customer engagement was already underway before COVID-19, and it’s only been accelerated by pandemic challenges. The digital experience is especially important considering that ecommerce sales jumped 30 percent in 2020. 65% of customers want to buy from companies that offer quick and easy online transactions.

Media 52

Media Digitalization eCommerce Customer Experience 52