Customer Think

AUGUST 25, 2023

The need to drive customer loyalty through digital interactions has never been higher. Executives surveyed by McKinsey on average expect digital revenues from e-commerce to represent 31% of total sales by 2024—up from 20% in 2022.

Digitalization 52

Digitalization Customer Value Sales Marketing 52

Planview

DECEMBER 12, 2022

In doing research for Project to Product I found myself having very similar discussions with analysts about expanding the benefits of Agile and DevOps to the operating model of a digital business. Through VSM, leadership gains the visibility to align teams, workflows, and investments based on customer value.

Digital Transformation 59

Digital Transformation Co-Creation Management Innovation 59

Planview

JUNE 23, 2022

What ways have customer expectations changed and increased? These were some of the core questions and themes that were explored at the TSIA World: Interact Conference , which was held on May 16-18, 2022 in Orlando, Florida. What do organizations need to do to embrace the next phase of digital transformation?

Digital Transformation 52

Digital Transformation Digitalization Decision-making Leadership 52

Planview

AUGUST 16, 2022

Connected services organizations leverage gains made by improving resource management, customer experience, revenue, billable utilization, and customer retention in order to achieve a balance between long term customer value, success, and experience and profitability. Upgraded Employee Experience.

Organization 52

Organization Digital Transformation Profitability Customer Experience 52

SmartKarrot

DECEMBER 20, 2023

Our discussion revolves around the dynamic changes witnessed within Chili Piper and the broader industry, focusing on strategies that can impact businesses positively and elevate customer relationships. Hyper-Focus on NRR in the Face of Market Consolidation The latter half of 2022 has been marked by market volatility and consolidation.

Customer Success 10

Customer Success Innovation Decision-making Onboarding 10

SmartKarrot

DECEMBER 20, 2023

Our discussion revolves around the dynamic changes witnessed within Chili Piper and the broader industry, focusing on strategies that can impact businesses positively and elevate customer relationships. Hyper-Focus on NRR in the Face of Market Consolidation The latter half of 2022 has been marked by market volatility and consolidation.

Customer Success 10

Customer Success Innovation Decision-making Onboarding 10

SmartKarrot

APRIL 15, 2022

Here are the top 10 customer retention books for CRMs to read in 2022 –. The Art of CRM: Proven strategies for modern customer relationship management. This is one of the best books that provide a detailed understanding of customer retention. Customer Relationship Management: Concepts and Technologies.

e-Learning 19

e-Learning CRM Acquisition Internet 19