Zendesk

OCTOBER 9, 2023

According to the Zendesk Customer Experience Trends Report 2023 , 73 percent of consumers expect more interactions with AI in their daily lives and believe it will improve customer service quality. Research any AI technology before you use it to ensure it provides sufficient cybersecurity measures (depending on where you operate).

Computers and Electronics 52

Computers and Electronics Artificial Intelligence Prioritization Customer Experience 52

Red Star Kim

APRIL 24, 2023

Telephone Confidentiality Some forms of communication are known to be confidential – for example: email (assuming good cybersecurity) and WhatsApp (encryption). However, there can be concerns about the environment for taking and making telephone calls – with concerns about “Can you be overhead?”.

Emotional Intelligence 26

Emotional Intelligence Financial Services Decision-making Digitalization 26

Apptivo

OCTOBER 11, 2023

In 2023, a new set of tools emerged as game-changers. It’s not merely about making sales; it’s about efficiently and effectively utilizing resources to make those sales. Real-time data access Access to real-time data can be invaluable for salespeople in the field for making informed decisions promptly.

Software 52

Software Software Sales CRM 52

Envisio

AUGUST 14, 2023

If we wanted to really make a comprehensive list of every single KPI a local government could measure, this blog post would take a really long time to read (and write) and would not be particularly useful. Openness and Inclusion – This is a measure of the perception of how well, or how much, the city includes residents in its decisions.

Government 52

Government Energy and Utilities Cybersecurity Insurance 52