Zendesk

JANUARY 18, 2024

As we continue to learn more about the impact of AI , businesses must keep transparency in AI top of mind, especially when it comes to the customer experience (CX). Being transparent about the data that drives AI models and their decisions will be a defining element in building and maintaining trust with customers.

Artificial Intelligence 52

Artificial Intelligence Decision-making Stakeholders Government 52

Hubspot Sales

AUGUST 30, 2023

Contrarily, only 20% of underperformers use AI to automate internal processes and improve customer experience. So, what can salespeople expect and be prepared for in 2024? In 2024, conversational AI will play a huge role in lead qualification. But how does refusing AI impact business results?

Decision-making 92

Decision-making Sales Profitability Artificial Intelligence 92

Zendesk

JANUARY 18, 2024

In this comprehensive guide, we’ll break down the importance of customer data privacy, common privacy concerns, best practices, and key privacy standards and regulations, all backed up with facts and figures from the Zendesk Customer Experience Trends Report 2024. Source: Zendesk CX Trends Report 2024.

Cybersecurity 52

Cybersecurity Prioritization Software Software 52

Insightly

MARCH 11, 2024

Customer experience (CX) and satisfaction are some of the driving forces behind modern business success. To meet customer-centric goals, new CRM tools with greater precision are being developed. So, here are the top CRM trends for 2024. Artificial Intelligence (AI) Of course AI tops the list of 2024 CRM trends.

CRM 52

CRM Artificial Intelligence Cybersecurity Internet 52