Customer Think
OCTOBER 19, 2021
Workplace shutdowns at the start of the pandemic happened at a fast and furious pace, thrusting many employees into a new work-from-home scenario for which most were wholly unprepared. Fast-forward one year and remote work isn’t going anywhere. In fact, it’s estimated that by 2025, 36.2
Red Star Kim
DECEMBER 9, 2022
Insights from its latest survey of over 1,000 CRE decision-makers across 13 key markets worldwide (there’s an interactive map on the web site for users to see how many respondents were in each market) suggest that the period from 2022 to 2025 will represent a crucial window of opportunity for organizations to redefine their workplace strategies (..)
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ACT
MARCH 21, 2023
In this blog, we’ll delve deeper into the current professional services market and discuss a few noteworthy industry trends. trillion by 2025. Slow and inefficient service delivery The pandemic ushered in an abrupt shift to remote work , and professional services firms followed suit.
Zendesk
DECEMBER 1, 2020
Thus, the shift to remote work resulting from COVID-19 is a driver in the direction business was already headed. “We Read the blog. 80 percent of customer service organizations will have abandoned native mobile apps in favor of messaging for a better customer experience by 2025.
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