2025 Customer Experience Digital Transformation Remote Working 
Zendesk
DECEMBER 1, 2020
Digital transformation was already vital to surviving in the ever-evolving digital economy and meeting the ever-increasing customer expectations it generates. The importance of digital transformation isn’t under question. What is digital transformation? Digital transformation examples.
ACT
JANUARY 13, 2023
One of the best uses of AI is to create a personalized customer experience for buyers by automating manual tasks and streamlining the process. billion by 2025. . By combining these with email, phone, and social media channels, SMBs can meet their customers where they are to provide better customer service.
ACT
MARCH 21, 2023
trillion by 2025. Slow and inefficient service delivery The pandemic ushered in an abrupt shift to remote work , and professional services firms followed suit. These created roadblocks to service delivery and resource utilisation and, in turn, affected customer experience.
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