Zendesk

DECEMBER 1, 2020

Digital transformation was already vital to surviving in the ever-evolving digital economy and meeting the ever-increasing customer expectations it generates. The importance of digital transformation isn’t under question. What is digital transformation? Digital transformation examples.

Digital Transformation 98

Digital Transformation Digitalization Customer Experience Supply Chain 98

SuperOffice

FEBRUARY 21, 2022

CRM software is the most used CX tool. In 2020, the average share of customer interactions that were digital made up 58%, compared to 36% in 2019. McKinsey states that all organizations should make hyper-personalization in customer care their top goal before 2025. And, it’s also time to prioritize quality over quantity!

CRM 84

CRM Customer Experience Prioritization Decision-making 84

Hubspot Sales

FEBRUARY 8, 2023

Forrester also predicts that the market for AI-powered platforms will grow to $37 billion by 2025. According to most sales reps, digital transformation has accelerated over the last 3 years. This software also continues to learn over time, increasing its accuracy. Gathering information from multiple platforms.

Artificial Intelligence 117

Artificial Intelligence Sales CRM Decision-making 117