article thumbnail

Top CRM trends for 2021

Insightly

billion by the year 2027 , exhibiting a growth rate of 11.6%. Cybersecurity scanners. The history of customer relationship management spans over five decades and has spurred the continuous evolution of CRM technology. The global CRM market was valued at $47.79 billion in 2019 and is projected to reach $113.46 It’s a lucrative business.

CRM 98
article thumbnail

7 Key C-Suite Roles in a Truly Customer-Centric Executive Team?

SmartKarrot

Deloitte estimates that by 2027 half of the listed 500 firms will be replaced if they do not adapt to the digital processes and customer success. The chief security officer is the seniormost employee in a company responsible for creating a strong, secure framework for business operations and cybersecurity policies.

article thumbnail

7 Key C-Suite Roles in a Truly Customer-Centric Executive Team?

SmartKarrot

Deloitte estimates that by 2027 half of the listed 500 firms will be replaced if they do not adapt to the digital processes and customer success. The chief security officer is the seniormost employee in a company responsible for creating a strong, secure framework for business operations and cybersecurity policies.