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7 Key C-Suite Roles in a Truly Customer-Centric Executive Team?

SmartKarrot

Deloitte estimates that by 2027 half of the listed 500 firms will be replaced if they do not adapt to the digital processes and customer success. The CCO role leads to increased profit, higher revenue, reduced costs, and customer retention. The customer has more power than before and multiple options at their fingertips.

article thumbnail

7 Key C-Suite Roles in a Truly Customer-Centric Executive Team?

SmartKarrot

Deloitte estimates that by 2027 half of the listed 500 firms will be replaced if they do not adapt to the digital processes and customer success. The CCO role leads to increased profit, higher revenue, reduced costs, and customer retention. The customer has more power than before and multiple options at their fingertips.