Account Development Facilitation Meetings Onboarding 
SmartKarrot
OCTOBER 12, 2022
Align both internal and external resources to ensure clients meet & exceed project expectations. Regularly review overall program status with clients, usually in the form of client calls, web presentations or onsite meetings (as necessary). Consult with clients on product features, functionality and onboarding best practices.
SmartKarrot
NOVEMBER 26, 2021
Drive organic growth and expansion within assigned customer accounts; proactively identify and facilitate additional revenue opportunities to enable customers to maximize their value. Build relationships and maintain the health of your accounts. Develop relevant content related to data-driven fundraising best practices.
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SmartKarrot
MARCH 10, 2021
This includes assigning accounts, developing staff, and holding them accountable to their responsibilities. Develop and execute success plans to ensure customer growth and product adoption. Work closely cross-functionally to assure customers are meeting pre-defined success goals for ROI. Apply here: [link].
SmartKarrot
JUNE 28, 2021
Build relationships and maintain the health of your accounts. Develop relevant content related to data-driven fundraising best practices. Capture and document the developer journey, working cross-functionally to launch product demos, community tutorials and content marketing. Be the voice of the customer in product development.
SmartKarrot
NOVEMBER 4, 2020
Apply here: [link] Role: Director of Customer Success Location: Oakland, California, United States Organization: Eko As a Director of Customer Success, you will establish trusted and productive relationships with key stakeholders at strategic accounts. Deliver customer reports illustrating Eko value delivery (e.g.
SmartKarrot
MARCH 3, 2021
Continually improve the processes, systems and controls to allow for continued scaling of the Customer Success Organization to meet our business needs. Develops a playbook for CSM/CSA to follow for a particular account, including a plan of attack for onboarding & kick-off call. Apply here: [link].
SmartKarrot
MARCH 8, 2022
With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. A renowned influencer, Customer Success thought leader, and strategist, Donna Weber has literally written the book on customer onboarding: Onboarding Matters. Annette Franz.
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