SmartKarrot

OCTOBER 12, 2022

Ensure the team understands and presents the product roadmap to Clients, articulating how those investments translate to business value. Regularly review overall program status with clients, usually in the form of client calls, web presentations or onsite meetings (as necessary). Develop upsell & cross-sell opportunities.

Customer Success 19

Customer Success Financial Services Banking Stakeholders 19

SBI

JULY 1, 2020

This time presents an opportunity, if not a necessity, to dive into your clients’ problems and actively demonstrate business value as a strategic partner. Account managers are able to make intentional connections by using relationship mapping tools that map key stakeholders and their influence on the buying decisions at their organization.

Account Planning 72

Account Planning Decision-making Stakeholders Leadership 72

SmartKarrot

AUGUST 4, 2022

Solicit and synthesize customer product feedback to advocate for the customer to internal stakeholders. Maintain the Darktrace CRM platform with current account intelligence derived from customer communications. Present, discuss, and demonstrate Darktrace capabilities to IT Leaders and information security professionals as required.

Customer Success 19

Customer Success Stakeholders Innovation Facilitation 19

SmartKarrot

JUNE 28, 2021

Build relationships and maintain the health of your accounts. Develop relevant content related to data-driven fundraising best practices. Capture and document the developer journey, working cross-functionally to launch product demos, community tutorials and content marketing. Grow and develop the Customer Success team.

Customer Success 10

Customer Success Stakeholders Leadership Facilitation 10

Arpedio

OCTOBER 30, 2023

Traditional Account Plans A vivid anecdote shared by Ulrik paints a picture that many in the enterprise sales domain might find familiar. When presented with the topic of account plans , the CEO proudly fetched a hefty binder from a locked cupboard, blowing off the dust and revealing their “current” account plan.

Co-Creation 52

Co-Creation Account Planning Artificial Intelligence Leadership 52

DemandFarm

APRIL 26, 2023

Their day-to-day activities may include conducting regular check-ins with key accounts, analyzing data to identify trends and opportunities, presenting product updates and new features, negotiating contracts and pricing, and ensuring that customer issues are resolved quickly and effectively.

Key Account Management 52

Key Account Management Account Management Interpersonal Skills Management 52

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Presently, she is serving as the Vice President of Customer Success at ClientSuccess. Annette Franz.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21