SmartKarrot

NOVEMBER 10, 2021

Role: Customer Success Director Location: Remote, United States Organization: Innovaccer As a Customer Success Director, you will understand customer needs and be a client-counselor by working together with the customer to come up with solutions to key customer problems.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

SmartKarrot

OCTOBER 5, 2023

Businesses today strive to get growth from existing accounts and, the role of Enterprise Account Management has come to the forefront in that regard. Designing and implementing the perfect playbook for managing large-scale clients is crucial to ensuring consistent customer experience and business growth.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

SmartKarrot

FEBRUARY 11, 2022

Role: Customer Success Director Location: Remote, United States Organization: Vonage As a Customer Success Director, you will maintain a portfolio of accounts with low churn, high adoption, and high health scores. Collaborate cross-functionally to extend the reach and capability of the Customer Success team.

Customer Success 19

Customer Success Value Proposition Stakeholders Government 19

SmartKarrot

FEBRUARY 17, 2021

Role: VP Customer Success Location: Fremont, CA, US Organization: Privacera As a VP of Success Manager, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results along with hiring, coaching, and developing a world-class team.

Customer Success 10

Customer Success Value Proposition Stakeholders Onboarding 10

SmartKarrot

MAY 20, 2021

Role: Vice President, Customer Success Location: Austin, TX, US Organization: Virta Health As a Vice President of Customer Success, you will scale the team to meet growing business needs, 3-4x the current rate of enterprise customers as well as health plan clients.

Customer Success 10

Customer Success Value Proposition Stakeholders Onboarding 10

SmartKarrot

JANUARY 25, 2021

Role: Director of Customer Success Location: Frisco, TX, US Organization: Redwood Software As a Director of Customer Success, you will contribute to continual improvements to the best practices for engagement, value-add, and renewal to meet long-term customer satisfaction and renewal goals.

Customer Success 10

Customer Success Value Proposition Key Account Management Onboarding 10

SmartKarrot

AUGUST 6, 2020

Demonstrate and clearly differentiate the product from the competition focusing on the compelling value proposition. You will often be required to work alone but also as part of a dedicated customer success team to help make successful customers based in Europe. Apply here: [link].

Customer Success 10

Customer Success Value Proposition Stakeholders Onboarding 10

SmartKarrot

JULY 27, 2020

Work cross-functionally with your team members to ensure alignment with customer objectives.CSM team plays a crucial role in engaging with customers to ensure fast adoption/ROI, achieve key success metrics/outcomes, share product roadmap plans and conduct regular business reviews. Identify renewals and expansion opportunities.

Customer Success 10

Customer Success Value Proposition Account Planning Stakeholders 10

SmartKarrot

JUNE 4, 2020

Looking for some useful SaaS account management tips? As an account manager, you play a significant role in enhancing the growth of a company. Even an average amount of revenue will benefit you in the implementation of an account manager. Customize an account management process.

Account Management 10

Account Management Management Value Proposition Prioritization 10

SmartKarrot

MAY 27, 2021

Every business has realized the importance of an outcome-based selling for customer success. A joint success plan is but a means to do it. A joint success plan is a means to the end of customer success based on value. Customer success is a practice that helps companies achieve recurring revenue.

Customer Success 10

Customer Success Value Proposition Stakeholders Brainstorming 10

Arpedio

JULY 11, 2022

Even though we’re targeting specific prospects and personas that we’d like to talk to, we’re still looking at the business as a whole: we try to work on behalf of our business for their business, and we try to find the business goals and challenges that align with the value propositions that we offer.

B2B 52

B2B Account Management Customer Success Leadership 52

SmartKarrot

SEPTEMBER 23, 2020

In industries like SaaS, the customer success manager is the one who is that ‘particular’. But first, what is a customer success manager? A customer success manager in SaaS is the one who drives a client from the sales funnel to the support phase. Onboard newbie clients.

Customer Success 10

Customer Success Management Value Proposition Onboarding 10

SmartKarrot

NOVEMBER 30, 2023

In a recent Kaffeine & Karrots conversation, I had the pleasure of sitting down with Pragya Mishra, Head of Customer Success and Operations at Courseplay, to delve into the intricacies of account risk management. Monitoring and Reporting Measuring success involves both lagging and leading indicators.

Management 10

Management Stakeholders Value Proposition Onboarding 10

Arpedio

FEBRUARY 15, 2024

By focusing on building relationships and providing value throughout the pre-sales journey, businesses can create positive impressions that resonate with customers long after the initial purchase. This leads to higher customer satisfaction levels, increased brand loyalty, and a greater likelihood of repeat purchases and referrals.

Decision-making 52

Decision-making Sales Customer Experience Value Proposition 52

SmartKarrot

SEPTEMBER 6, 2022

Role: Director, Customer Success Location: Remote, NAMER, US Organization: SecurityScorecard As a Director of Customer Success, you will hire, train, coach, develop and lead a team of customer success managers in enabling the customers to reach maximum value.

Customer Success 19

Customer Success Value Proposition Onboarding Stakeholders 19

SmartKarrot

APRIL 8, 2021

Role: Director, Customer Success Location: Alpharetta, GA, US Organization: Barracuda As a Director of Customer Success, you will increase renewal rates and reduce churn. Lead cross-functionally to drive and improve customer success. Standardize key activities for CSMs for each point of the customer journey.

Customer Success 10

Customer Success Value Proposition Client Relationships Customer Experience 10

SmartKarrot

APRIL 24, 2020

When the convergence of low customer retention rates and higher churn, creates a deadlock in business growth, ‘ client success manager ’ comes in. What is Client Success? When talking with respect to B2B businesses, the term is often rephrased as client success. . What is a Client Success Manager?

Management 11

Management Account Management Acquisition Value Proposition 11

SBI

NOVEMBER 7, 2019

With this acquisition, Seismic strengthens its ability for marketers to deliver personalized and compelling content throughout the entire customer journey and across all channels. Crafting a powerful value proposition that resonates with a C-suite audience is as much an art as it is a science. A well-presented value.

Acquisition 20

Acquisition Account Planning B2B Onboarding 20