SmartKarrot

OCTOBER 10, 2022

Be the voice of the customer and champion this knowledge with cross functional teams within Diagnostic Robotics to improve the existing product experience as well as inform new product development opportunities. Apply here: [link] Role: Customer Success Manager Location: Remote, United Kingdom Organization: Trimble Inc.

Customer Success 19

Customer Success Value Proposition Onboarding Healthcare 19

SmartKarrot

OCTOBER 18, 2021

Role: VP Customer Success Location: Irvine, CA, US (Hybrid) Organization: IntelligenceBank As a VP of Customer Success, you will achieve business targets for upsell, product usage and engagement, retention ARR and churn prevention for the North American region. set by your manager.

Customer Success 19

Customer Success Value Proposition Facilitation Onboarding 19

SmartKarrot

APRIL 7, 2023

Own customer success, encompassing acquisition, use of the product, and retention. Delivers the value proposition clearly. In order to ensure customer satisfaction, track and fix order errors in conjunction with our operations team. Assemble and keep a top-performing team.

Customer Success 19

Customer Success Value Proposition Account Growth Acquisition 19

SmartKarrot

APRIL 7, 2023

Own customer success, encompassing acquisition, use of the product, and retention. Delivers the value proposition clearly. In order to ensure customer satisfaction, track and fix order errors in conjunction with our operations team. Assemble and keep a top-performing team.

Customer Success 19

Customer Success Value Proposition Account Growth Acquisition 19

SmartKarrot

JANUARY 13, 2022

Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption.

Customer Success 19

Customer Success Onboarding Value Proposition Account Growth 19

SmartKarrot

JANUARY 28, 2022

Role: Customer Success Director Location: Remote, United States Organization: impact.com As a Customer Success Director, you will be delivering world-class support to the top clients. Own the health of your client relationships in all respects: product utilization, campaign success, contract renewal, and beyond.

Customer Success 19

Customer Success Onboarding Value Proposition Facilitation 19

SmartKarrot

JUNE 9, 2022

Ensure Customer Success and Asset Management teams are coordinated with respect to the communication of project and utility timelines with end-user customers; develop processes between teams to ensure seamless communication for the benefit of all the customers. Ensure customer experience is best-in-class.

Customer Success 19

Customer Success Value Proposition Customer Experience Onboarding 19

Zendesk

OCTOBER 27, 2023

“We were calling the customer nearly every week,” he recalls. “We Then, we got feedback and we used that feedback to build the next bit of the product or continue to sell that value proposition.” Medina states that developing a close relationship with customers has additional benefits. Where do you get stuck?”

Value Proposition 52

Value Proposition Software Software Onboarding 52

SmartKarrot

MAY 11, 2022

Director of Customer Success Location: Remote, Richmond, VA, US Organization: Partnerize As a Sr. Director of Customer Success, you will own your team’s metrics and create strategies to exceed them, focused on expansion, churn mitigation, success planning, and customer satisfaction.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

SmartKarrot

APRIL 1, 2022

Role: Customer Success Director, WordPress VIP Location: Remote, United States Organization: Automattic As a Customer Success Director, you will be responsible for developing and supporting best-in-class account teams (Technical Account Managers, Engineers, and Support Engineers) by acting as a mentor, coach, and team player.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

SmartKarrot

APRIL 6, 2022

Role: Director of Customer Success. As a Director of Customer Success, you will be responsible for a team of passionate Customer Success professionals to achieve aggressive usage, adoption, and value realization targets while continually evolving Esper’s customer success methodology and deliverables.

Customer Success 19

Customer Success Value Proposition Onboarding Customer Experience 19

Arpedio

MARCH 13, 2024

Its emphasis on user-centricity, frictionless onboarding, and iterative product improvements has reshaped the way businesses approach sales and customer engagement. Free Trials and Freemium Models: Offering free trials or freemium versions of the product allows users to experience its value firsthand before committing to a purchase.

Acquisition 52

Acquisition Prioritization Onboarding Sales 52

SmartKarrot

NOVEMBER 10, 2021

Role: Customer Success Director Location: Remote, United States Organization: Innovaccer As a Customer Success Director, you will understand customer needs and be a client-counselor by working together with the customer to come up with solutions to key customer problems.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

SmartKarrot

FEBRUARY 11, 2022

Role: Customer Success Director Location: Remote, United States Organization: Vonage As a Customer Success Director, you will maintain a portfolio of accounts with low churn, high adoption, and high health scores. Collaborate cross-functionally to extend the reach and capability of the Customer Success team.

Customer Success 19

Customer Success Value Proposition Stakeholders Government 19

SmartKarrot

JANUARY 21, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Twingate As a Director of Customer Success, you will hire a team of talented customer success managers and leaders. Work closely with product leadership to help deliver roadmap feature requests across the entire customer base.

Customer Success 19

Customer Success Value Proposition Leadership Account Planning 19

SmartKarrot

FEBRUARY 6, 2024

Introduction Customer success evolves every day, and it is advantageous to stay ahead of the curve. As a Customer Success leader in 2024, navigating the dynamic realm of customer satisfaction requires embracing innovative technologies. The role of a Customer Success today goes beyond troubleshooting and support.

Customer Success 10

Customer Success Artificial Intelligence Onboarding Decision-making 10

SmartKarrot

AUGUST 26, 2021

Role: Customer Success Director Location: Remote, Austin, Texas Metropolitan Area, US Organization: SpyCloud As a Customer Success Director, you will maintain solid industry knowledge and a comprehensive understanding of SpyCloud products and services. Manage the Multi-product onboarding of new clients.

Customer Success 19

Customer Success Value Proposition Account Planning Onboarding 19

SmartKarrot

AUGUST 31, 2021

Role: Director, Customer Success Location: Remote, San Francisco, CA, US Organization: Salsify As a Director of Customer Success, you will supervise, build and expand the existing Customer Success strategy to enable each member of the team to be the best-trusted advisor for the customers.

Customer Success 19

Customer Success Value Proposition Leadership Client Relationships 19

Arpedio

MARCH 26, 2024

Post-Sales Strategy: Involves activities and processes that occur after the sale, such as customer onboarding, support, and relationship management , aimed at ensuring customer satisfaction and retention. Personalizing Outreach: Tailor your outreach efforts to resonate with the unique needs and challenges of each target account.

Value Proposition 52

Value Proposition Prioritization Sales Organization 52

SmartKarrot

JUNE 17, 2022

By ensuring that you have efficient customer onboarding, especially for a SaaS company. For a SaaS company, customer onboarding involves familiarizing your client with how to use the product and its features so the client can derive its true value. Want to make your SaaS customer onboarding smooth?

Onboarding 10

Onboarding Value Proposition B2B Customer Success 10

Desired Path

DECEMBER 17, 2020

Dealing with change and challenges are by no means anything new to Customer Success , however the pandemic certainly forced us to deal with both very rapidly and differently than normal. Customer engagement, whether it be 1:1 or automated, is obviously a key component in building customer relations and loyalty.

Value Proposition 52

Value Proposition Onboarding Customer Success Customer Experience 52

Desired Path

DECEMBER 17, 2020

Dealing with change and challenges are by no means anything new to Customer Success , however the pandemic certainly forced us to deal with both very rapidly and differently than normal. Customer engagement, whether it be 1:1 or automated, is obviously a key component in building customer relations and loyalty.

Value Proposition 52

Value Proposition Onboarding Customer Success Customer Experience 52

Desired Path

DECEMBER 17, 2020

Dealing with change and challenges are by no means anything new to Customer Success , however the pandemic certainly forced us to deal with both very rapidly and differently than normal. Customer engagement, whether it be 1:1 or automated, is obviously a key component in building customer relations and loyalty.

Value Proposition 52

Value Proposition Onboarding Customer Success Customer Experience 52

SmartKarrot

JUNE 24, 2021

Role: Customer Success Director, Enterprise Location: New York, United States Organization: Celtra As a Customer Success Director, you will develop customer relationships enabling platform adoption and growth ensuring customers achieve full business value.

Customer Success 10

Customer Success Customer Life Cycle Value Proposition Onboarding 10

SmartKarrot

AUGUST 25, 2020

Build trusted relationships with partners and make them realise the value out of Whistic platform. You will be responsible for managing the Onboarding of new clients and driving adoption. Be the voice of the customer, providing actionable feedback to internal teams on measures that need to be taken to make the customers successful.

Customer Success 10

Customer Success Value Proposition Onboarding Business Growth 10

SmartKarrot

FEBRUARY 17, 2021

Role: VP Customer Success Location: Fremont, CA, US Organization: Privacera As a VP of Success Manager, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results along with hiring, coaching, and developing a world-class team.

Customer Success 10

Customer Success Value Proposition Stakeholders Onboarding 10

SmartKarrot

MAY 20, 2021

Role: Vice President, Customer Success Location: Austin, TX, US Organization: Virta Health As a Vice President of Customer Success, you will scale the team to meet growing business needs, 3-4x the current rate of enterprise customers as well as health plan clients. This means great on-boarding experiences.

Customer Success 10

Customer Success Value Proposition Stakeholders Onboarding 10

SmartKarrot

MAY 19, 2021

Role: VP of Customer Success Location: Norfolk, VA, US Organization: xTuple As a VP of Customer Success, you will manage and scale the Customer Success team as they connect with customers, build relationships, drive adoption & growth, and cultivate enduring, successful customer partnerships.

Customer Success 10

Customer Success Value Proposition Stakeholders Publishing 10

SmartKarrot

JANUARY 25, 2021

Role: Director of Customer Success Location: Frisco, TX, US Organization: Redwood Software As a Director of Customer Success, you will contribute to continual improvements to the best practices for engagement, value-add, and renewal to meet long-term customer satisfaction and renewal goals.

Customer Success 10

Customer Success Value Proposition Key Account Management Onboarding 10

SmartKarrot

NOVEMBER 3, 2020

Role: Director of Customer Success Location: Los Angeles Metropolitan Area, US Organization: 80Twenty As a Director of Customer Success, you will lead, scale, and manage a team of CS Specialists with immediate global expansion plans. Identifying opportunities for growth and expansion in existing accounts.

Customer Success 10

Customer Success Value Proposition Stakeholders Onboarding 10

Insightly

DECEMBER 19, 2023

Make sure you’re collecting enough customer preference information in the early stages of the sales cycle. Be clear about your value proposition. But in many cases, the product isn’t really the source of their problem—it’s your onboarding process. How to ensure better customer outcomes: Uplevel your onboarding.

Acquisition 52

Acquisition Customer Experience Onboarding Value Proposition 52

Insightly

DECEMBER 19, 2023

Make sure you’re collecting enough customer preference information in the early stages of the sales cycle. Be clear about your value proposition. But in many cases, the product isn’t really the source of their problem—it’s your onboarding process. How to ensure better customer outcomes: Uplevel your onboarding.

Acquisition 52

Acquisition Customer Experience Onboarding Value Proposition 52

SmartKarrot

MARCH 25, 2021

Role: Vice President, Customer Success- Telecommunications Location: New York, NY, US Organization: Rokt As a Vice President of Customer Success, you will be responsible for revenue growth and retention rates of the Telecommunications partners and advertisers. Manage the team of Customer Success Reps.

Customer Success 10

Customer Success Telecommunications Value Proposition Stakeholders 10

SmartKarrot

MARCH 24, 2021

Role: VP of Customer Success | Remote – San Francisco Location: Remote, San Francisco, CA Organization: Givebutter As a VP of Customer Success, you will manage the Marketing, Sales, and Customer Success departments. Own Quarterly OKRs related to each department. Apply here: [link] Role: Sr.

Customer Success 10

Customer Success Value Proposition Stakeholders Onboarding 10

SmartKarrot

MARCH 29, 2022

Customer success has evolved drastically in the last few years. SaaS businesses have seen that customers are capable of enhancing growth if they are retained with the company. Customer retention impacts company health directly. Preventing churn has always been one of the main components of customer success.

Customer Success 10

Customer Success Value Proposition Artificial Intelligence Onboarding 10

SmartKarrot

NOVEMBER 27, 2020

Role: Customer Success Director Location: Austin, TX, United States Organization: SpyCloud As a Customer Success Director, you will be responsible for maintaining solid industry knowledge and a comprehensive understanding of SpyCloud products and services. Identify creative solutions for strategic accounts.

Customer Success 10

Customer Success Value Proposition Account Planning Onboarding 10

SmartKarrot

AUGUST 6, 2020

Demonstrate and clearly differentiate the product from the competition focusing on the compelling value proposition. You will often be required to work alone but also as part of a dedicated customer success team to help make successful customers based in Europe. Apply here: [link]. Apply here: [link].

Customer Success 10

Customer Success Value Proposition Stakeholders Onboarding 10