SmartKarrot

APRIL 1, 2022

Role: Customer Success Director, WordPress VIP Location: Remote, United States Organization: Automattic As a Customer Success Director, you will be responsible for developing and supporting best-in-class account teams (Technical Account Managers, Engineers, and Support Engineers) by acting as a mentor, coach, and team player.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

SmartKarrot

FEBRUARY 11, 2022

Role: Customer Success Director Location: Remote, United States Organization: Vonage As a Customer Success Director, you will maintain a portfolio of accounts with low churn, high adoption, and high health scores. Collaborate cross-functionally to extend the reach and capability of the Customer Success team.

Customer Success 19

Customer Success Value Proposition Stakeholders Government 19

SmartKarrot

JANUARY 21, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Twingate As a Director of Customer Success, you will hire a team of talented customer success managers and leaders. Work closely with product leadership to help deliver roadmap feature requests across the entire customer base.

Customer Success 19

Customer Success Value Proposition Leadership Account Planning 19

SmartKarrot

FEBRUARY 6, 2024

Introduction Customer success evolves every day, and it is advantageous to stay ahead of the curve. As a Customer Success leader in 2024, navigating the dynamic realm of customer satisfaction requires embracing innovative technologies. The role of a Customer Success today goes beyond troubleshooting and support.

Customer Success 10

Customer Success Artificial Intelligence Onboarding Decision-making 10

Desired Path

DECEMBER 17, 2020

Dealing with change and challenges are by no means anything new to Customer Success , however the pandemic certainly forced us to deal with both very rapidly and differently than normal. Customer engagement, whether it be 1:1 or automated, is obviously a key component in building customer relations and loyalty.

Value Proposition 52

Value Proposition Onboarding Customer Success Customer Experience 52

Desired Path

DECEMBER 17, 2020

Dealing with change and challenges are by no means anything new to Customer Success , however the pandemic certainly forced us to deal with both very rapidly and differently than normal. Customer engagement, whether it be 1:1 or automated, is obviously a key component in building customer relations and loyalty.

Value Proposition 52

Value Proposition Onboarding Customer Success Customer Experience 52

Desired Path

DECEMBER 17, 2020

Dealing with change and challenges are by no means anything new to Customer Success , however the pandemic certainly forced us to deal with both very rapidly and differently than normal. Customer engagement, whether it be 1:1 or automated, is obviously a key component in building customer relations and loyalty.

Value Proposition 52

Value Proposition Onboarding Customer Success Customer Experience 52

Insightly

JUNE 24, 2022

“Know your customer.” This mantra is at the heart of every customer-centric business strategy. It’s also the key to creating a great customer experience and ensuring long-term customer satisfaction. But what, exactly, do you need to know about each type of customer? Ask for feedback from long-term customers.

Decision-making 80

Decision-making Customer Experience Value Proposition CRM 80

SmartKarrot

JUNE 24, 2021

Role: Customer Success Director, Enterprise Location: New York, United States Organization: Celtra As a Customer Success Director, you will develop customer relationships enabling platform adoption and growth ensuring customers achieve full business value.

Customer Success 10

Customer Success Customer Life Cycle Value Proposition Onboarding 10

SmartKarrot

JUNE 17, 2022

By ensuring that you have efficient customer onboarding, especially for a SaaS company. For a SaaS company, customer onboarding involves familiarizing your client with how to use the product and its features so the client can derive its true value. Want to make your SaaS customer onboarding smooth?

Onboarding 10

Onboarding Value Proposition B2B Customer Success 10

SmartKarrot

MAY 20, 2021

Role: Vice President, Customer Success Location: Austin, TX, US Organization: Virta Health As a Vice President of Customer Success, you will scale the team to meet growing business needs, 3-4x the current rate of enterprise customers as well as health plan clients. This means great on-boarding experiences.

Customer Success 10

Customer Success Value Proposition Stakeholders Onboarding 10

SmartKarrot

NOVEMBER 3, 2020

Role: Director of Customer Success Location: Los Angeles Metropolitan Area, US Organization: 80Twenty As a Director of Customer Success, you will lead, scale, and manage a team of CS Specialists with immediate global expansion plans. Identifying opportunities for growth and expansion in existing accounts.

Customer Success 10

Customer Success Value Proposition Stakeholders Onboarding 10

SmartKarrot

MAY 19, 2021

Role: VP of Customer Success Location: Norfolk, VA, US Organization: xTuple As a VP of Customer Success, you will manage and scale the Customer Success team as they connect with customers, build relationships, drive adoption & growth, and cultivate enduring, successful customer partnerships.

Customer Success 10

Customer Success Value Proposition Stakeholders Publishing 10

SmartKarrot

MARCH 24, 2021

Role: VP of Customer Success | Remote – San Francisco Location: Remote, San Francisco, CA Organization: Givebutter As a VP of Customer Success, you will manage the Marketing, Sales, and Customer Success departments. Identify unmet needs and opportunities for customer experience enhancements.

Customer Success 10

Customer Success Value Proposition Stakeholders Onboarding 10

SmartKarrot

NOVEMBER 27, 2020

Role: Customer Success Director Location: Austin, TX, United States Organization: SpyCloud As a Customer Success Director, you will be responsible for maintaining solid industry knowledge and a comprehensive understanding of SpyCloud products and services. Identify creative solutions for strategic accounts.

Customer Success 10

Customer Success Value Proposition Account Planning Onboarding 10

SmartKarrot

MARCH 29, 2022

Customer success has evolved drastically in the last few years. SaaS businesses have seen that customers are capable of enhancing growth if they are retained with the company. Customer retention impacts company health directly. Preventing churn has always been one of the main components of customer success.

Customer Success 10

Customer Success Value Proposition Artificial Intelligence Onboarding 10

SmartKarrot

OCTOBER 30, 2020

Role: VP, Customer Success Location: New York City, NY, US Organization: Urbint As a VP of Customer Success, you will drive strategy and alignment of customer success and transformational impacts through the adoption of innovative offers combined with market-leading cloud solutions that accelerate business value for the customers.

Customer Success 10

Customer Success Cybersecurity Value Proposition Client Onboarding 10

Arpedio

FEBRUARY 15, 2024

It sets the stage for a positive customer experience by laying the groundwork for trust, credibility, and value perception. By focusing on the pre-sales phase, businesses can effectively influence and shape the customer’s perception of their products or services, thereby increasing the likelihood of successful conversions.

Decision-making 52

Decision-making Sales Customer Experience Value Proposition 52

SmartKarrot

APRIL 16, 2020

Role: Customer Success Representative Location: Cork, Ireland Organization: Varonis In this role, you will be teaming up with Varonis account teams to manage a portfolio of Varonis customers. Apply here: [link] Role: Customer Success Analyst Location: Chicago, Illinois Organization: Nice Ltd.,

Customer Success 8

Customer Success Innovation Customer Experience Onboarding 8

SmartKarrot

APRIL 17, 2020

Role: Customer Success Manager Location: Austin, Texas, US Organization: MongoDB MongoDB is looking for a self-driven, enthusiastic and hands-on Customer Success Manager to help their customers realize and maximize the value of their MongoDB subscription and services.

Customer Success 8

Customer Success Onboarding Stakeholders Value Proposition 8

Zendesk

OCTOBER 20, 2023

When you make sure customers have what they need to succeed, you also win as a business. Customer success is comprised of four main pillars: building strong customer relationships, putting the customer first, providing value at every opportunity, and acting as the voice of the customer.

Customer Success 52

Customer Success Onboarding Software Software 52

SmartKarrot

JULY 15, 2020

But in the world where customers have the highest say, businesses should look towards a focused customer success specialist, by expertise. Read on to explore more about customer success and how to become a specialist in the given field. Firstly let us clearly know what defines a customer success specialist.

Customer Success 10

Customer Success Value Proposition Customer Experience Onboarding 10

SmartKarrot

APRIL 22, 2022

Focus on customer onboarding. You will have to remember that your customer’s journey does not end when the customer purchases your product. For a B2B company, it is always a good practice to have a customer onboarding process in place. Highlight your value proposition.

B2B 10

B2B Value Proposition Banking Onboarding 10

SmartKarrot

OCTOBER 5, 2023

Designing and implementing the perfect playbook for managing large-scale clients is crucial to ensuring consistent customer experience and business growth. Regular Engagement Effective engagement is key to successful enterprise account management. These can be driven very effectively via automated playbooks.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

SmartKarrot

SEPTEMBER 28, 2021

Drive customer outcomes, product adoption and customer experience. Hire, develop and mentor Success team members, building a culture of excellence and exceptional customer experiences. Hire, develop and mentor Success team members, building a culture of excellence and exceptional customer experiences.

Customer Success 3

Customer Success Value Proposition Stakeholders Innovation 3

SmartKarrot

MAY 8, 2020

With the Customer Success department getting more prominence and visibility in SaaS companies, the “Customer First!” value is becoming more widespread throughout the entire organization. Have an exceptional Onboarding process . The customer success manager (CSM) should step-in in this phase.

Customer Life Cycle 10

Customer Life Cycle Onboarding Value Proposition Customer Success 10

SmartKarrot

DECEMBER 28, 2021

Well-defined and memorable value proposition – Mere glimpse of your product should give the visitors an idea about your value proposition. They should know what they are being offered and how it will add value to their lives. Customer reviews and testimonials – People tend to believe in words of mouth.

Value Proposition 10

Value Proposition B2C Customer Success Digitalization 10

SmartKarrot

SEPTEMBER 6, 2022

Role: Director, Customer Success Location: Remote, NAMER, US Organization: SecurityScorecard As a Director of Customer Success, you will hire, train, coach, develop and lead a team of customer success managers in enabling the customers to reach maximum value.

Customer Success 19

Customer Success Value Proposition Onboarding Stakeholders 19

SmartKarrot

APRIL 8, 2021

Role: Director, Customer Success Location: Alpharetta, GA, US Organization: Barracuda As a Director of Customer Success, you will increase renewal rates and reduce churn. Lead cross-functionally to drive and improve customer success. Standardize key activities for CSMs for each point of the customer journey.

Customer Success 10

Customer Success Value Proposition Client Relationships Customer Experience 10

SmartKarrot

JANUARY 12, 2021

Customer experience is gaining traction as the new battlefield. Customers who come back for a pleasant experience are loyalists who are important to any company. The economy we live in is experience dominates. AI is revolutionising how the customer interacts with the brand. Myth 1: CX cannot be measured.

Customer Experience 10

Customer Experience Value Proposition Innovation Onboarding 10

SmartKarrot

NOVEMBER 11, 2020

In order to stay in business with you for the long term, the customer has to constantly realize the value of your product. It is the job of a customer success manager to constantly demonstrate how your product is adding business value to the customer. What are the key benefits of customer value creation?

Customer Value 10

Customer Value Value Proposition Customer Experience Customer Success 10

SmartKarrot

MAY 14, 2020

Another reason why customers won’t return to the buyer is because of the poor relationship management of the vendors towards their customers. A wrongly qualified customer success manager may not have the domain knowledge of the customer’s business and hence may fail to add value in the relationship.

Onboarding 10

Onboarding Customer Success Customer Experience Value Proposition 10

SmartKarrot

DECEMBER 21, 2021

Monday’s onboarding email . An onboarding email is an email that describes the ‘how to’ of a product or service. Often onboarding email is clubbed with the welcome email. One of the best examples of a great onboarding email is the onboarding email of Monday.com. It sends a short and to-the-point onboarding email.

Marketing 10

Marketing Onboarding Value Proposition Investors 10

SmartKarrot

APRIL 24, 2020

When the convergence of low customer retention rates and higher churn, creates a deadlock in business growth, ‘ client success manager ’ comes in. What is Client Success? When talking with respect to B2B businesses, the term is often rephrased as client success. . That’s what we are working towards customer success.”.

Management 11

Management Account Management Acquisition Value Proposition 11

SBI

NOVEMBER 7, 2019

With this acquisition, Seismic strengthens its ability for marketers to deliver personalized and compelling content throughout the entire customer journey and across all channels. Nancy – Click ‘custom content sections’ tab below. A well-presented value. Media Contact. Stephanie Jackman. sjackman@seismic.com.

Acquisition 20

Acquisition Account Planning B2B Onboarding 20