Cosawi
JANUARY 31, 2020
In both Sales and Marketing, we work so hard on customer centricity, customer focus and customer knowledge. Yet do we truly understand the customer’s buying journey – from the moment they realize a need for a product or service, i.e., the point of inspiration, to the point of purchase? Download the Article HERE.
Zendesk
FEBRUARY 7, 2022
Whether it’s over email, messaging, social media or the phone, being where your customers are — and helping them solve their problems — should be a first-rate priority for any business. Here’s what you need to know to get started: In this article. Customer support definition. Customer support strategies.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SmartKarrot
AUGUST 5, 2022
While online automated customer success playbooks that encourage customers to launch the software, participate in QBRs, identify risk, plan for renewals, and gain access to leadership to support expansion selling are unquestionably crucial, they do not add any value for the customers themselves. status, role, etc.)
Zendesk
JUNE 28, 2022
In this article, we reveal the 15 best online sales training programs in 2022, sorted by training types. B2B sales training focuses on sales between businesses, rather than from business to customer (B2C). ASLAN offers virtual three-month training courses that focus on leadership, inside sales, field sales, and call center sales.
Openview
APRIL 13, 2018
Editor’s Note: This article first appeared on LinkedIn here. I’ve written in other posts about how to structure a customer -centric pitch narrative, most notably in the Greatest Sales Deck I’ve Ever Seen (which, as savvy readers point out, is not about a sales deck, but about the strategic story leadership tells).
Expert insights. Personalized for you.
52 
Let's personalize your content