Customer Think

MAY 8, 2023

Chief Customer Officer strategy varies widely, with a mix of defense and offense playbooks. Defensive plays in customer experience management (CXM) are in Service, Loyalty programs, Net Promoter System, and closed-loop Voice of the Customer (VoC).

CXM 78

CXM Onboarding Account Management Customer Experience 78

SmartKarrot

AUGUST 17, 2020

This comes from understanding your customer and their needs. The best way to effectively do that is through the use of customer relationship and customer success management technology. Listen to customers and proactively uncover their worries and aspirations. What about customer experience management?

Customer Experience 19

Customer Experience CXM Advertising Customer Success 19

SmartKarrot

FEBRUARY 16, 2022

97% of customer experience managers say CXM is a business strategy that helps create loyal customer relationships. 89% of CX managers express that customer experience management (CXM) helps improve customer satisfaction. How can technology enhance customer experience?

Customer Experience 10

Customer Experience CXM B2B Artificial Intelligence 10

SmartKarrot

JULY 26, 2021

A lot has been said and written about customer experience and still, there are tons of questions on CX. This article attempts to answer some of the most frequently asked questions on customer experience. What is customer experience? What is customer experience management (CEM or CXM)?

Customer Experience 11

Customer Experience Artificial Intelligence CXM Digital Transformation 11