Red Star Kim

NOVEMBER 8, 2022

This article “Soft skills revisited – with a leadership perspective” has just been published on Lexology. The shift to remote working during lockdown drove the need to develop several new soft skills. Soft skills in the news. Rising up above those silos appears to be a pressing need.

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MDI Training

JANUARY 29, 2024

8 Eternally Human Leadership Competencies Do you prefer to listen to this article? Click below to access our AI-generated version of this blog article! While artificial intelligence (AI) is advancing rapidly and can perform many tasks, certain leadership competencies are likely to remain essential. Eternally human.

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Red Star Kim

JANUARY 22, 2024

They are organised into sections: The seller mind shift To see To think: Synthesising your sell To think: Communicating your sell To improve Closing the sale Selling skills The author considers the difference between using our innate natural selling skills compared to learned techniques. Understand how and why they make decisions.

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MDI Training

NOVEMBER 14, 2023

Coach potentials: AI can make learning suggestions Answers from ChatGPT: The four main roles of a leader according to Covey – building trust, developing vision, implementing strategies, and coaching potential – can be supported to varying degrees by AI technologies. Coaching potential This is one of the biggest challenges for AI.

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Chally

JANUARY 27, 2022

In fact, the skills used today to be a great salesperson go much deeper. We know that personality traits don’t predict success , because charisma can only take you so far before needing interpersonal skills, and the ability to work with customers in many different environments. Soft Skills and Traits. Active Listening.

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Zendesk

APRIL 26, 2021

While the importance of good customer service isn’t under question, the skills support teams need to make it happen often is. Businesses might also consider allowing agents to make exceptions to certain policies in situations that require empathy. Time management is a good skill to look for when hiring a support rep.

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