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What is a contact center? How to create a successful contact center.

Apptivo

A contact center is a communication point from which the companies manage all the interactions of the consumer across multiple channels. Organizations collide their discussions with the contact centers in order to devise the customer relationship strategies. What are the benefits of a contact center? How do contact centers work?

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Redefining Sales Enablement for the Future: The AI Advantage

DemandFarm

A recent Salesforce study revealed that over 95% of sales operations professionals and sales leaders believe that Artificial Intelligence (AI) coupled with automation gives sales reps more time to focus on selling. They’ve been replaced by a new era of data-driven insights and cutting-edge technology. This number is growing every day.

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Ignite Spotlight: An Interview with Southern Company’s Julie Pigott

Planview

The question is, how did they do it and what can you learn that can be applied in your organization? Julie: Some of the things that we as a company are taking a closer look at and determine potential impacts on our business model are: Blockchain, artificial intelligence, and the distributed web.

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The 12 Best AI Assistants for Sales Teams

Hubspot Sales

Of top-performing sales organizations , 57% have harnessed AI for forecasting, understanding customer needs, and competitive intelligence. AI sales software refers to a category of tools that leverage artificial intelligence (AI), natural language processing (NLP) algorithms, and machine learning (ML) to streamline the sales process.