The Center for Sales Strategy

NOVEMBER 2, 2020

Video conferencing etiquette and attire are certainly not a new topic for many professionals, but it's a new reality for millions. How you portray yourself, whether over the phone or on shared-screen calls, represents both you and your company. It’s important that we present ourselves just as well virtually as we do in-person.

Meetings 83

Meetings Sales 83

Red Star Kim

OCTOBER 19, 2023

Accountants, lawyers, paralegals, patent attorneys and financial advisers (both professional advisors and dedicated business development professionals) joined me at an MBL workshop on telephone skills for client service and selling. Telephone call challenges: Emotions, data, selling and follow up.

Emotional Intelligence 130

Emotional Intelligence Value Proposition Decision-making Digitalization 130

The Center for Sales Strategy

NOVEMBER 12, 2019

How you portray yourself over the phone and on shared-screen calls represents both you and your company. In an effort to improve your phone etiquette and ensure the person on the other end receives an excellent experience, implement the best practices outlined below.

Meetings 70

Meetings 70

Red Star Kim

SEPTEMBER 22, 2022

Client service and sales opportunities for professionals in the digital age” some key issues emerged: Telephone skills: Anxiety, voice, etiquette and the client experience. All communications were disrupted during lockdown – the telephone once again became a valuable means of communications in the absence of face-to-face meetings.

Emotional Intelligence 130

Emotional Intelligence Communication e-Learning Digitalization 130

Red Star Kim

APRIL 24, 2023

There have been many requests recently for inhouse training on telephone skills to support client service and selling both for fee-earners and support staff. Telephone Confidentiality Some forms of communication are known to be confidential – for example: email (assuming good cybersecurity) and WhatsApp (encryption).

Emotional Intelligence 26

Emotional Intelligence Financial Services Decision-making Cybersecurity 26

Hubspot Sales

AUGUST 21, 2023

You have your list of names and phone numbers. Your sales manager has given your team a big pep talk encouraging you to dial, dial, dial. And not just any script … the best cold call script ever. If you've never spoken to these contacts before, your outreach would be considered a cold call. What is a cold call?

Value Proposition 98

Value Proposition Decision-making Software Software 98