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Preparing M&BD professionals for the future – learning, skills and knowledge transfer

Red Star Kim

Particularly to equip M&BD teams with the skills needed to add strategic value : Strong technical capabilities Ability to develop strong relationships with key stakeholders Detailed knowledge of the business Advanced communication skills Inquisitive and commercial mindset Ability to influence Emotional intelligence Strategic and lateral thinker (..)

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What is customer facing? What are the skills and qualities essential for customer-facing employees?

Apptivo

Customer facing refers to the business service feature experienced by the customer. The customer service personnel resolve the issue of the customer. Emotional intelligence. The customer facing teams need to find a way to react to the emotions of the customer in a prompt manner. INTRODUCTION.