Account Management Skills
FEBRUARY 22, 2024
I sometimes feel they are more concerned with their gmail and booking meetings than with my challenge” – client lead ( “The Future of Account Management” report, IPA 2020 ) The feedback from clients and industry experts is relentless and often scathing about the account manager’s performance.
Red Star Kim
NOVEMBER 13, 2023
It was good to meet the private client lawyers – some recently promoted to head of department – for a workshop on “ Managing and growing your private client practice” earlier this month. Business planning Surprisingly, none of the delegates’ firms had a business plan to drive the growth of the private client team.
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SmartKarrot
DECEMBER 14, 2021
Role: Vice President, Customer Success Location: Remote, McLean, VA, US Organization: Logi Analytics, an insightsoftware company As a Vice President of Customer Success, you will own a Customer Experience strategy, to include presales, onboarding, services, support, and technical account management.
SmartKarrot
DECEMBER 20, 2022
Role: Head of Customer Success Location: Remote, United States Organization: Givelify As a Head of Customer Success, you will collaborate cross-functionally with Marketing, Revenue Operations, and Data Science/Analytics teams to own, develop, and execute strategies to increase customer retention and lifetime value at scale.
SmartKarrot
JULY 2, 2021
As a Director of Customer Success, you will develop and lead a functional strategic plan to support top-level objectives. Proactively communicate through a regular cadence of department meetings, 1:1 meetings, and cross-functional project meetings. Drive sales strategies for upsell to clients.
SmartKarrot
DECEMBER 22, 2020
Development of roadmaps with the executives and influencers to help better understand the current and long-term business strategy. Driving successful project implementation support, onboarding, and utilization of products. Delivery regular business reviews to client stakeholders.
SmartKarrot
OCTOBER 13, 2020
You will interface closely with sales, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences, and have a direct impact on the product roadmap. Drive engagement and establish strong relationships with clients.
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