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What is Key Account Management? (It’s Not What You Think)

Account Manager Tips

Sales people won the clients. More resources and attention on the needs of existing customers changed client relationships. Viewed as a supplier of products and services. Limited access to the client and usually via gatekeepers Preferred Partner. And everyone was happy (mostly - some clients are never satisfied!).

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3 Guidelines for Managing Disruption

Blue Canyon Partners

These changes impact B2B suppliers in two different ways: On one hand , some disruptions enable unexpected and unwelcomed competitors to enter a market with aggressively priced offers. As an example, for many years regulatory pressures and new technology motivated HVAC suppliers to design and develop next generation smart products.

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3 Guidelines for Managing Disruption

Blue Canyon Partners

These changes impact B2B suppliers in two different ways: On one hand , some disruptions enable unexpected and unwelcomed competitors to enter a market with aggressively priced offers. As an example, for many years regulatory pressures and new technology motivated HVAC suppliers to design and develop next generation smart products.

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Dec 20 – Customer Success Jobs

SmartKarrot

Build and scale frameworks for customer success and program management across the customer success team, and with enterprise QSR clients. Develop working relationships with executive leaders across the global QSR clients (will involve global travel when appropriate). Operate the Live Chat feature to provide support in real time.