Upland

JANUARY 29, 2024

Account planning focuses on your customers first—and the sales numbers follow. By gaining a thorough understanding, sales professionals can tailor their offerings to align precisely with what the customer values most.

Account Planning 195

Account Planning Sales Decision-making Shareholders 195

SmartKarrot

NOVEMBER 16, 2022

Analyze service market potential, with full focus on installed base (IB), and ensure active customer success management is executed with maximal upsell/X-sell. Ensure from a process perspective that the customer feels there is a continuum, a smooth handover from Sales to CSM & to Services Operations. Apply here: [link].

Customer Success 19

Customer Success Client Relationships Profitability Performance Review 19

SmartKarrot

AUGUST 24, 2022

Role: Director of Customer Success Location: Westborough, MA, US (Hybrid) Organization: Connectbase As a Director of Customer Success, you will ensure customers derive maximum value from the Connectbase platform and utilize it to its fullest capability.

Customer Success 19

Customer Success Onboarding Client Relationships Leadership 19

SmartKarrot

SEPTEMBER 7, 2022

Help to define a data-driven approach to customer success and management to drive account growth as well as employee development. Collaborate with customer value leadership to drive growth and scalability through ongoing internal Databook projects and initiatives.

Customer Success 19

Customer Success Stakeholders Client Onboarding Onboarding 19

Insightly

NOVEMBER 1, 2022

Streamlining processes ensures that no team member wastes time on tasks that don’t add value. . Increase customer lifetime value (CLV): CRM models can help you increase CLV across every client relationship. Involve every stakeholder, from marketing through to sales, support and operations.

Profitability 52

Profitability CRM Value Proposition Customer Experience 52

Zendesk

APRIL 14, 2022

CRM managers (or client relationship managers) create systems and strategies that enhance the relationship between a company and its customers. Training the sales, marketing, and customer service teams on the CRM software and working continuously with them to ensure the CRM is being used fully to optimize customer value.

CRM 52

CRM Management Software Software 52

SmartKarrot

DECEMBER 24, 2020

Accountable for driving healthy Customer Adoption, Customer Value and supporting strong customer retention metrics. Partner with sales, renewals, and consulting leadership to drive customer business outcomes. Establish a trusted relationship with each client and drive continuous value of the products.

Customer Success 10

Customer Success Client Relationships Facilitation Stakeholders 10