SmartKarrot

SEPTEMBER 7, 2022

Help to define a data-driven approach to customer success and management to drive account growth as well as employee development. Collaborate with customer value leadership to drive growth and scalability through ongoing internal Databook projects and initiatives.

Customer Success 19

Customer Success Stakeholders Client Onboarding Onboarding 19

SmartKarrot

FEBRUARY 2, 2022

Role: Customer Success Director Location: Remote, Minneapolis, MN, US Organization: Numerator As a Customer Success Director, you will manage a client relationship after onboarding is complete to drive ongoing realized value against measurable long-term strategic goals to ensure long-term success.

Customer Success 19

Customer Success Onboarding Client Relationships Stakeholders 19

Zendesk

JUNE 30, 2022

When things take an unfortunate turn and a customer has a legitimate grievance, be swift and generous in making things right. It’s smarter to invest in repairing the client relationship than to lose that revenue stream for good and be faced with negative word-of-mouth. A dependable sales process is cyclical.

Sales 98

Sales Decision-making B2C Profitability 98

Insightly

NOVEMBER 1, 2022

Streamlining processes ensures that no team member wastes time on tasks that don’t add value. . Increase customer lifetime value (CLV): CRM models can help you increase CLV across every client relationship. Involve every stakeholder, from marketing through to sales, support and operations.

Profitability 52

Profitability CRM Value Proposition Customer Experience 52

Account Manager Tips

SEPTEMBER 7, 2022

In other news + How to Add Customer Value for B2B in 3 Easy Steps. The simplest and fastest way I've found for adding customer value is by turning information into knowledge. Bain B2B Elements of Value. What do B2B customers value? Developing Knowledge-Based Client Relationships.

Value Proposition 130

Value Proposition Key Account Management Negotiation Account Management 130

SmartKarrot

DECEMBER 24, 2020

Provide the team with guidance on building and maintaining strong customer relationships; serve as a coach in navigating challenging customer situations. Accountable for driving healthy Customer Adoption, Customer Value and supporting strong customer retention metrics.

Customer Success 10

Customer Success Client Relationships Facilitation Stakeholders 10

Account Manager Tips

AUGUST 31, 2022

In other news + How to Add Customer Value for B2B in 3 Easy Steps. The simplest and fastest way I've found for adding customer value is by turning information into knowledge. Bain B2B Elements of Value. What do B2B customers value? Developing Knowledge-Based Client Relationships.

Value Proposition 130

Value Proposition Negotiation Key Account Management B2B 130

SBI

OCTOBER 28, 2019

Using Contacts+ data, users can identify colleagues with more established relationships and request valuable introductions to targeted key stakeholders. Contacts+ is a unique intelligence feature that allows users to assess their client relationships and make faster, more strategic connections,” explains Anne Kimsey, VP of Product Management.

Account Planning 20

Account Planning Decision-making Acquisition Client Relationships 20

Zendesk

APRIL 14, 2022

CRM managers (or client relationship managers) create systems and strategies that enhance the relationship between a company and its customers. Training the sales, marketing, and customer service teams on the CRM software and working continuously with them to ensure the CRM is being used fully to optimize customer value.

CRM 52

CRM Management Software Software 52