Strategic Account Management Association

JULY 13, 2021

COE: A Critical Lighthouse to Provide Successful Journey Direction and Leadership. By COE, we mean a centralized group of SAM experts and people who “get it” and who should be leveraged as the catalyst for instilling the mindset, processes and skill sets for distinctive go-to-market and customer-centric engagement models.

Account Management 591

Account Management Innovation Co-Creation Organization 591

SBI Growth

NOVEMBER 27, 2018

A Platform elevates your offerings from merely functionally adequate to a driver of an emotional bond with your customers. To get there, you must set the standard across four key facets of your organization: Product Management Operations Human Resources Customer Success and Customer Experience.

Organization 81

Organization Customer Value Customer Experience Customer Success 81

Jeffrey Gitomer

OCTOBER 4, 2011

Become active in all aspects of business social media to communicate customer value not just your sales offerings. Give your customers a chance to talk to you on Facebook. Share short value messages with your network on Twitter. Customer Loyalty. Leadership. And deliver them with sincerity. Categories.

Sales Training 66

Sales Training Leadership Media Sales 66

Planview

NOVEMBER 29, 2023

While tasks like stories were completed within 10 to 14 days, the true indicators of customer value, i.e., the epics, experienced significant delays, often taking over 90 days to finish. However, leadership wanted a more impactful demonstration of visibility to justify a full-scale commitment to VSM.

Financial Services 59

Financial Services Customer Value Customer Experience Decision-making 59

Flevy

JANUARY 31, 2022

Mature markets, where the customer base begins to stagnate, call for structured Organic Growth founded on a superior Customer Value Proposition (CVP). CVP encompasses all that is gained by customers for the money they pay—material as well as intangible. proven success somewhere else. Capabilities-Forward Assessment.

Value Proposition 97

Value Proposition Customer Value Banking Innovation 97

Planview

DECEMBER 12, 2022

Through VSM, leadership gains the visibility to align teams, workflows, and investments based on customer value. And it is most impactful at the enterprise level when it informs the most critical decisions: where to invest, how to consistently meet market demand and customer needs, and how to deliver effectively.

Digital Transformation 59

Digital Transformation Co-Creation Management Innovation 59

Kainexus

AUGUST 11, 2023

Lean manufacturing is a systematic approach to optimizing efficiency and eliminating waste by empowering employees and streamlining processes, ultimately delivering maximum customer value.

Manufacturing 73

Manufacturing Innovation Customer Value Leadership 73

Flevy

MARCH 26, 2024

Developing robust Data Analytics capabilities becomes crucial, as these insights into customer preferences are pivotal for delivering tailored offerings. Operational Efficiency : Simplifying offerings and aligning operational drivers with customer value streamline operations and reduce costs while improving the customer experience.

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

SBI Growth

MARCH 22, 2013

This post is about developing Sales Leadership. Sales Leadership. Module 2: Demonstrating Business Acumen - Applying a strategic approach to understanding the customer, analyzing financial statements and executive comments, and learning how to identify customer goals & priorities. Sales Management. Your Next Steps.

Sales Leadership 124

Sales Leadership Leadership Sales Sales Management 124

Showpad

DECEMBER 5, 2021

My passion is around creating customer value—and I saw an opportunity to do this at Kaiser Permanente. . Most of our investment has gone toward the competency of sales engagement with customers: uncovering their business problems, creating unique insights, and surrounding them with thought leadership opportunities. .

Digitalization 98

Digitalization B2B Sales Customer Value 98

Customer Think

DECEMBER 4, 2022

Advertisement. Explore posts in the same categories: Business & Management. This entry was posted on November 29, 2022 at 12:16 pm and is filed under Business & Management. You can subscribe via RSS 2.0 feed to this post's comments.

Suppliers 70

Suppliers Government Profitability Procurement 70

Flevy

MARCH 21, 2024

Leadership Clarity : Emphasizes the critical roles of vision, culture, and coaching in leading the organization through its transformation, providing leaders with a clear roadmap for their roles. Leading-edge Operating Model : Developing a streamlined, efficient operating model that minimizes waste and maximizes value creation.

Energy and Utilities 52

Energy and Utilities Innovation Stakeholders Decision-making 52

Cosawi

SEPTEMBER 13, 2021

By providing this central leadership and process, they are using the Pareto principles of 80/20% by providing the 80% to enable the local affiliates to customize to their local needs but saving them from having to start from scratch and duplicate efforts.

Account Management 52

Account Management Leadership Account Planning Communication 52

Zendesk

FEBRUARY 12, 2024

This podcast is great for managers and executives aiming to streamline their customer support processes and enhance team productivity. Retain: The Customer Retention Podcast Listen here Best for: Customer retention strategies As the name suggests, Retain focuses solely on customer retention strategies.

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

Kainexus

SEPTEMBER 22, 2022

The ideas and tools broadly apply to any organization that wants to maximize customer value while maintaining profitability. The approach was built on concepts included in the Toyota Production System, which helped Toyota gain a stellar reputation for quality and affordability.

Healthcare 86

Healthcare Manufacturing Construction Profitability 86

Upland

JANUARY 29, 2024

Account planning focuses on your customers first—and the sales numbers follow. By gaining a thorough understanding, sales professionals can tailor their offerings to align precisely with what the customer values most.

Account Planning 195

Account Planning Sales Decision-making Shareholders 195

Planview

JUNE 23, 2022

However, it is important for strategies and decisions to embrace the executive leadership perspective (aligning with organizational vision and priorities), and not just the technical perspective (addressing functional challenges and solving practical problems). Leadership Buy-In and Adapting Processes Top Down is Critical.

Digital Transformation 52

Digital Transformation Digitalization Decision-making Leadership 52

OnStrategyHQ

MAY 17, 2023

Purpose & Values Workshops (2 Parts) Time Allocation: ~180 mins. Attendees: Leadership and direct reports. Core Values Workshop Time Allocation: ~90 mins. Attendees: Leadership and direct reports. Just the leadership team, or also all staff? Output: Completed 5-7 values with behaviors. Pre-Work: None.

Organization 40

Organization Brainstorming Leadership Decision-making 40

Jermaine Edwards

MAY 18, 2020

If you can understand the conditions for trust with your customer and then what behaviours trigger them, within a moments notice you’ll have the ability to create an environment that leads to greater distinction and influence in your relationships. LAW SEVEN: You must know what your customer values. Neither would I.

Key Account Management 130

Key Account Management Account Management Decision-making Leadership 130

Jermaine Edwards

MAY 18, 2020

If you can understand the conditions for trust with your customer and then what behaviours trigger them, within a moments notice you’ll have the ability to create an environment that leads to greater distinction and influence in your relationships. LAW SEVEN: You must know what your customer values. Neither would I.

Key Account Management 130

Key Account Management Account Management Decision-making Leadership 130

ClearPoint Strategy

JULY 28, 2021

The customer value proposition should be at the core of your strategy, which is why it comes directly after the financials (or mission). For-profit companies typically focus on achieving one of these three value propositions: Product leadership. Customer intimacy. Operational excellence. Learning & Growth.

Value Proposition 98

Value Proposition Software Software Government 98

Brooks Group

JUNE 7, 2022

I then asked a select group of their ideal customers why they did business with the company, and “relationships” wasn’t even in the top five. The salespeople weren’t aligned with what the customer valued most. . Here’s the important thing — value is not static. You accomplish that by providing value.

Supply Chain 75

Supply Chain Value Proposition B2C Sales Training 75

Planview

JULY 11, 2023

They are a top engineering company and attract the best mechanical engineers in the country who progress into leadership roles. Particularly with digital product delivery, technology has advanced such that the barrier to placing a digital product in a customer’s hands is much lower.

Decision-making 52

Decision-making Artificial Intelligence Manufacturing Digitalization 52

CoSell

SEPTEMBER 9, 2020

The new value proposition enables a disruptive opportunity for enhancing customer value. It requires a systematic and strategic approach. You can join successful businesses that are shaping new markets and realizing significant revenue potential. Partnership Co-Selling helps you translate your brilliant ideas into success.

Value Proposition 52

Value Proposition Small Business Innovation Leadership 52

Customer Think

APRIL 29, 2021

Value Prop Aligned With What The Customer Values? The post Thinking About “Rev-Ops” first appeared on Partners in EXCELLENCE Blog -- Making A Difference. Related Posts: "We Really Don't Care About Revenue" Sales People Need To Pay Their Way! Chief Revenue Officer? Should Marketing Be Measured On Revenue?

Customer Value 64

Customer Value Customer Experience Marketing Organization 64

SalesGlobe

DECEMBER 8, 2020

For reps working directly with customers, this dimension identifies the groups and characteristics of those customers. Market segments can be defined as simply major accounts, key accounts, middle market accounts, and core accounts; or they may be defined by customers, values, or needs.

Transportation 52

Transportation Acquisition Sales Healthcare 52

Apptivo

JULY 4, 2023

A company that offers both monthly subscriptions and annual contracts must regularly analyze the sales dollars gained from new transactions and the length of the sales cycle so that the company’s leadership has a clear picture of which products are the most profitable. 24 months), the average purchase value (e.g., $15 per month).

Sales 52

Sales Profitability Sales Management Sales Training 52

OnStrategyHQ

JULY 8, 2022

Competitive advantages help us understand what we’re best at in the market, what unique strengths we possess, and what our customers value. Experience and industry leadership. ?We Check out this post for an overview on competitive advantages. We make a better product for less money and pass those savings on to the consumer.

Insurance 52

Insurance Logistics Construction Manufacturing 52

Farland Group

MARCH 6, 2023

Here are a few programs to consider: Thought leadership as a vehicle for peer insights Involving your clients to create insightful, inspiring stories that showcase and extract ideas, solutions and best practices is a potent way to integrate peer insights into your conversations with clients.

Innovation 40

Innovation Leadership Marketing Customer Value 40

Flevy

MARCH 25, 2024

The presentation delves deeper into each phase of the Business Model Journey, offering insights into: Elements of a Business Model : Understanding the components that constitute a business model, including the Profit Formula and Customer Value Proposition, is crucial for crafting effective Innovation Strategies.

Innovation 52

Innovation Value Proposition Stakeholders Organization 52

Luminas Strategy

JANUARY 30, 2023

On this podcast we talk about what it takes to accelerate true partnerships and what enable us to deliver differential customer value. How can you confidently deliver the service that our customers want and need to grow their business? Do customer surveys go deep enough and provide you with actionable next steps?

Customer Experience 40

Customer Experience Customer Value Leadership 40

SmartKarrot

AUGUST 2, 2022

Role: Vice President of Customer Success Location: Richmond, VA, US (On-site) Organization: ProspectBlue As a Vice President of Customer Success, you will be a key member of the leadership team, reporting to the President. Optimize the post-sales customer journey, ensuring customers recognize value from the Paper product.

Customer Success 19

Customer Success Leadership Onboarding Communication 19

SmartKarrot

APRIL 4, 2023

Create systematised Customer Success playbooks, identify early warning signs of at-risk accounts, and create a route for development and resolution. Develop Daily Management with the help of the Customer Success leadership team to build team problem-solving skills and achieve important Key Performance Indicators.

Customer Success 19

Customer Success Account Management Leadership Customer Experience 19

SBI

JULY 1, 2020

Success requires streamlined, silo-shattering processes that highlight the optimal path to revenue and enable the right high-value activities to efficiently, predictably and strategically drive growth. Deepen Customer Insights. To uncover hidden revenue in your key accounts, focus on these 5 strategies that great companies get right.

Account Planning 72

Account Planning Decision-making Stakeholders Leadership 72

SmartKarrot

AUGUST 24, 2022

Role: Director of Customer Success Location: Westborough, MA, US (Hybrid) Organization: Connectbase As a Director of Customer Success, you will ensure customers derive maximum value from the Connectbase platform and utilize it to its fullest capability.

Customer Success 19

Customer Success Onboarding Client Relationships Leadership 19

Mercuri International

FEBRUARY 2, 2023

Mercuri International, in its latest study The Future State of Trust , has identified 6 critical keys to gaining customer trust and therefore increasing competitiveness. Whether we’re talking marriage, friendship, leadership, a football team, politics, or economics. Competence – do you bring expertise and customer value?

B2B 52

B2B Profitability Suppliers Decision-making 52

Arpedio

MARCH 18, 2024

This includes ensuring that from the highest levels of leadership to the operational teams, everyone understands and commits to the strategic growth approach. This section introduces the guiding principles and strategic approaches that underpin effective scaling, ensuring that business leadership can confidently drive progress.

Digitalization 52

Digitalization Construction Digital Transformation Supply Chain 52