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What is Customer Retention? 8 Best Strategies [+Apps]

Tidio

In this guide: What customer retention is and why it matters for your business. 8 customer retention strategies to build authentic relationships. The best customer retention software on the market. Because 92% of customers will buy again if a brand offers “no-questions-asked,” easy returns.

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Customer support: Definition, importance & 10 key strategies

Zendesk

For Trust & Will, a company that helps families create customized wills and estate plans, customer support is a key driver of business and product decisions. Ask yourself: What do customer expectations for support look like in your particular industry? It’s a virtuous cycle that’s crucial to the business.