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Ethics of AI in CX

Zendesk

According to the Zendesk Customer Experience Trends Report 2023 , 73 percent of consumers expect more interactions with AI in their daily lives and believe it will improve customer service quality. Like Spider-Man uses his spidey senses for good, businesses can use AI to improve their customer experience.

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What is customer satisfaction score? (+ how to measure CSAT)

Zendesk

Knowledge is power—especially when you’re looking to improve your customer experience. According to the Zendesk Customer Experience Trends Report 2022 , customer engagement is up 14 percent compared to last year. What is customer satisfaction score (CSAT)? It’s useful for any type of customer interaction.

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The best Salesforce alternatives in 2021: our choice of top CRM software

PandaDoc

What makes Salesforce the market leader? What makes Pipedrive better than Salesforce? It’s also significantly more cost-effective, making it a better choice for small businesses and solopreneurs. What makes HubSpot CRM better than Salesforce? Customer support : Phone and web, 8 AM to 5 PM Central Time.

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