Hubspot Sales

NOVEMBER 22, 2023

This personalized touch makes you feel valued and leaves a lasting impression. Imagine if every business had this level of customer knowledge and personalization. Wouldn’t you want to make your customers feel valued? That's where Customer Relationship Management (CRM) software comes in.

CRM 89

CRM Artificial Intelligence Customer Success Decision-making 89

Nutshell

MARCH 19, 2024

When you can pinpoint dips in productivity and identify the elements that contribute to slower workflows, you can make the changes needed to support your sales team. Higher customer retention rates: With your uber-productive sales reps on the job, your customers will have a more enriched customer experience, instilling trust and loyalty.

CRM 71

CRM Sales Software Software 71

Zendesk

NOVEMBER 28, 2023

Nowadays, every business needs to provide an outstanding customer experience (CX) , but the level and expertise of support varies by industry. When companies provide excellent SaaS customer support, they can better secure customer retention.

e-Learning 52

e-Learning Software Software Brainstorming 52

SBI

FEBRUARY 25, 2020

I’m always fascinated that customer advocate programs (CAP) are rarely in the various pundits’ priority lists, at least explicitly. The anticipated priorities in 2020, for instance, include some form of: Deepen customer knowledge through advanced analytics. Improve customer experience throughout the full lifecycle.

Value Proposition 49

Value Proposition B2B Investors Decision-making 49

Zendesk

FEBRUARY 7, 2022

In a highly competitive, digital-first world , providing your customers with responsive, relevant support is more important than ever. Whether it’s over email, messaging, social media or the phone, being where your customers are — and helping them solve their problems — should be a first-rate priority for any business.

Decision-making 52

Decision-making Customer Experience Insurance Business Growth 52

Zendesk

MAY 25, 2022

It’s a balancing act to promote your products or services while also creating a customer experience that isn’t uncomfortable or overwhelming. And the more your suggestions prove correct, the more you will foster customer loyalty. When it comes to suggestive selling, each customer interaction should be tailored to the individual.

B2C 52

B2C Sales B2B Decision-making 52