Customer Experience Customer Life Cycle Marketing Onboarding 
Insightly
APRIL 4, 2023
Whether you own a business, or you’re working in marketing or in a customer success or support role, you know the importance of having great customer relationships. Customer life cycle management has become increasingly important for businesses to stay competitive and retain customers.
SmartKarrot
DECEMBER 7, 2022
Role: Director, Customer Success Location: Austin, TX, United States (On-site) Organization: Atmosphere As a Director of Customer Success, you will deliver and manage world-class customer onboarding, account management, customer support, and contract negotiation processes that scale at every point in the customer lifecycle.
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SmartKarrot
NOVEMBER 2, 2021
Track critical customer success metrics and KPI’s then use this data to coach the team, improve processes, and drive decision-making for the business. Perform any escalation calls for at-risk customers. Own the customer experience and work to exceed their expectations. Apply here: [link].
SmartKarrot
MARCH 17, 2022
Apply here: [link] Role: Customer Success Director Location: Remote, United States Organization: Hunt Club As a Customer Success Director, you will develop the playbook for delivering a world-class customer experience (cadence for update meetings, success metrics, surveys, tokens of appreciation, etc.).
Help Scout
APRIL 27, 2021
When looking for potential roles, start with companies that might value your previous industry experience. For example, even though I was not a customer service pro at the time, my web design skills were highly valued by Campaign Monitor (who were then selling email marketing software specifically to web designers).
SmartKarrot
JULY 15, 2021
Provide leadership and direction to a high-performance customer experience team. Establish Monitor customer feedback loops to ensure customer satisfaction and optimize customer support escalations and other customer anomalies. Focus on key SaaS revenue goals.
SmartKarrot
JUNE 24, 2021
Provide data and insights to customers through analytics that will inform customer’s hiring strategy. Work with internal teams, including sales, product, marketing, and customer experience, to ensure that customer expectations are met and exceeded. Apply here: [link].
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