Remove Customer Experience Remove Digital Transformation Remove Facilitation Remove Financial Services
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KPI Management: Digital Transformation Strategy KPIs

Flevy

Pretty much every organization is pursuing a Digital Transformation Strategy to some degree. Digital Transformation Strategy encompasses the integration of digital technology into all areas of an organization, fundamentally changing operations and business models.

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The Current State of Professional Services

ACT

These created roadblocks to service delivery and resource utilisation and, in turn, affected customer experience. Growing competition As more professional services organisations enter the market, the industry will become saturated with service providers. Future-proof your professional services business with Act!

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Conversational CX: The next big thing for the Next Normal

Freshworks

Well, that’s digital transformation on steroids. This means pure, filter-coffee like data can lead to great machine learning models that can realize bot-based, algorithm-driven, one-to-many customer interactions that can truly transform the customer experience. . Pretty much known, wasn’t it?