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KPI Management: Digital Transformation Strategy KPIs

Flevy

We’ve living in the Digital Age. Pretty much every organization is pursuing a Digital Transformation Strategy to some degree. Digital Transformation Strategy encompasses the integration of digital technology into all areas of an organization, fundamentally changing operations and business models.

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The Current State of Professional Services

ACT

Growing competition As more professional services organisations enter the market, the industry will become saturated with service providers. From IT and engineering to accounting, financial services , and legal services , firms in every sector will have to compete for market share with new and established players.

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Sales Tech Game Changers: @Bigtincan – How to Learn Faster, Sell Smarter, and Win More

SBI

Better customer engagement, utilizes machine learning technology to facilitate personalized interactions with customers and prospects. Patrick: Bigtincan works with more than 200 enterprise companies and 240 SMBs in industries such as healthcare, retail and financial services including GUESS and Palo Alto Networks.

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Conversational CX: The next big thing for the Next Normal

Freshworks

Well, that’s digital transformation on steroids. Why have businesses been reluctant to facilitate customer communication through these platforms? Pretty much known, wasn’t it? Well, messaging platforms such as Facebook’s WhatsApp, Facebook Messenger and Instagram have been around for a while. A resounding why.