Zendesk

FEBRUARY 3, 2023

Customer experience (CX) in banking is how customers feel about every interaction with your financial service, at all stages of the customer lifecycle. Customers are eager for better online and mobile customer service Banks have typically been slow to digitally transform. What is customer experience in banking?

Banking 52

Banking Customer Experience Digitalization Financial Services 52

Zendesk

MAY 3, 2021

Financial Services & FinTech. The finance world’s shift to digital has been a long time coming, but its speed accelerated during the pandemic, which means we have a lot to look forward to. While 54 percent of financial services companies saw budget increases for CX in 2020, 21 percent faced decreases.

Prioritization 52

Prioritization Healthcare Manufacturing Retail 52

Xant

JUNE 30, 2021

We are proud to bring this solution to market and accelerate the adoption of modern digital selling strategies to power growth and profitability for our clients”. EXL is an innovation leader, and our product and service is better as a result of this partnership,” said Dave Boyce, XANT Chief Strategy Officer. About XANT.

Transportation 40

Transportation Logistics Digital Transformation Insurance 40

Planview

JULY 22, 2022

As the world grows more and more digital, customers across every industry are expecting digital-first, timely assistance and support. As shown in this digital transformation in banking case study roundup, all businesses — including banks — have been forced to change and evolve with the times.

Digital Transformation 52

Digital Transformation Banking Digitalization Construction 52

SBI

SEPTEMBER 18, 2018

Patrick: Bigtincan works with more than 200 enterprise companies and 240 SMBs in industries such as healthcare, retail and financial services including GUESS and Palo Alto Networks. NANCY: WHY DO ORGANIZATIONS NEED TO CONSIDER AI-POWERED SALES ENABLEMENT PLATFORMS AS PART OF THEIR DIGITAL TRANSFORMATION STRATEGY?

Digital Transformation 53

Digital Transformation Energy and Utilities Onboarding Retail 53

MDI Training

APRIL 25, 2022

By the way, Michael Weiss + “Next Work Monopoly” will also be attending our upcoming Leadership Horizon Conference . The post Next Work Monopoly – Playfully design your new workplace culture appeared first on MDI Management Development.

Financial Services 98

Financial Services Digitalization Leadership Organization 98

Freshworks

NOVEMBER 12, 2020

Well, that’s digital transformation on steroids. The Internet is turning out to be the new Avenue of Everything, the new avenue for access to education, healthcare consultation, apparel, basic drugs, and many, many more that were main-stays of the physical world. Pretty much known, wasn’t it?

e-Learning 52

e-Learning Artificial Intelligence Transportation Digital Transformation 52

Deep Insight

DECEMBER 1, 2022

How it wasn’t all plain sailing, particularly during the banking crisis in 2008 when many of Kainos’ clients were financial services companies. And the more recent move into digital transformation and agile software development practices.

Profitability 52

Profitability Procurement B2B Digital Transformation 52

Tenfold

SEPTEMBER 19, 2017

When discussing digital transformation, it’s impossible not to discuss social selling and its impact on the sales cycle. If you are selling to high value individuals (selling real estate, financial services, etc.), This however has caused a decline in the effectiveness of email and cold calling techniques.

B2C 89

B2C Media Digitalization B2B 89

SmartKarrot

SEPTEMBER 20, 2022

The growth of this market has been driven by the increasing demand for digital transformation across all industries. Digitalizing business processes has helped enterprises reduce costs while improving customer satisfaction and employee productivity. The Software as a service market is expected to grow from USD 130.69

Software 10

Software Software Internet Small Business 10

SmartKarrot

NOVEMBER 23, 2021

Financial services. Customer support professionals for financial services have to make a lot of effort in collecting customer data from multiple channels. Not to say that humans won’t be able to do so, but the process is much faster and error-free with robots. It has spawned a whole new array of possibilities.

Artificial Intelligence 10

Artificial Intelligence Financial Services Decision-making Manufacturing 10