Planview

JULY 22, 2022

As the world grows more and more digital, customers across every industry are expecting digital-first, timely assistance and support. As shown in this digital transformation in banking case study roundup, all businesses — including banks — have been forced to change and evolve with the times.

Digital Transformation 52

Digital Transformation Banking Digitalization Construction 52

MDI Training

APRIL 25, 2022

In recent years, the world of work has steadily evolved from static office workplaces to more flexible work options, and the effects of the last year have made this transformation even more rapid. You know the most important requirements for communication and collaboration that you can implement together in the digital working world.

Financial Services 98

Financial Services Digitalization Leadership Organization 98

Freshworks

NOVEMBER 12, 2020

Well, that’s digital transformation on steroids. That is the scale at which digital is now a way of life for our customers. And clearly, messaging seems to be their preferred medium to enter in their suddenly expanded digital lives. Pretty much known, wasn’t it?

e-Learning 52

e-Learning Artificial Intelligence Transportation Digital Transformation 52

SBI

SEPTEMBER 18, 2018

Patrick: Bigtincan works with more than 200 enterprise companies and 240 SMBs in industries such as healthcare, retail and financial services including GUESS and Palo Alto Networks. NANCY: WHY DO ORGANIZATIONS NEED TO CONSIDER AI-POWERED SALES ENABLEMENT PLATFORMS AS PART OF THEIR DIGITAL TRANSFORMATION STRATEGY?

Digital Transformation 53

Digital Transformation Energy and Utilities Onboarding Retail 53

Tenfold

SEPTEMBER 19, 2017

When discussing digital transformation, it’s impossible not to discuss social selling and its impact on the sales cycle. Rutgers is really good about having executive education around digital and social media marketing. Those who don’t engage in social selling become lost, they don’t get found from a digital buyer prospective.

B2C 89

B2C Media Digitalization B2B 89

Deep Insight

DECEMBER 1, 2022

How it wasn’t all plain sailing, particularly during the banking crisis in 2008 when many of Kainos’ clients were financial services companies. And the more recent move into digital transformation and agile software development practices.

Profitability 52

Profitability Procurement B2B Digital Transformation 52

Zendesk

FEBRUARY 3, 2023

Customer experience (CX) in banking is how customers feel about every interaction with your financial service, at all stages of the customer lifecycle. Common customer expectations for the digital banking experience Customers expect an excellent customer experience regardless of industry.

Banking 52

Banking Customer Experience Digitalization Financial Services 52

Planview

DECEMBER 16, 2022

With the holiday season in full swing and a global recession predicted sometime in the new year, banks remain committed to investing in modernized technology through digital banking transformation efforts vs. traditional cost-cutting routes. Read Next: Digital Transformation in Banking: Why it Matters Now More Than Ever.

Banking 59

Banking Digital Transformation Artificial Intelligence Financial Services 59

SmartKarrot

SEPTEMBER 20, 2022

The growth of this market has been driven by the increasing demand for digital transformation across all industries. Digitalizing business processes has helped enterprises reduce costs while improving customer satisfaction and employee productivity. The Software as a service market is expected to grow from USD 130.69

Software 10

Software Software Internet Small Business 10

Zendesk

MAY 3, 2021

Financial Services & FinTech. The finance world’s shift to digital has been a long time coming, but its speed accelerated during the pandemic, which means we have a lot to look forward to. While 54 percent of financial services companies saw budget increases for CX in 2020, 21 percent faced decreases.

Prioritization 52

Prioritization Healthcare Manufacturing Retail 52

SmartKarrot

NOVEMBER 23, 2021

Financial services. Customer support professionals for financial services have to make a lot of effort in collecting customer data from multiple channels. Not to say that humans won’t be able to do so, but the process is much faster and error-free with robots. It has spawned a whole new array of possibilities.

Artificial Intelligence 10

Artificial Intelligence Financial Services Decision-making Manufacturing 10