Zendesk

MARCH 1, 2024

Intelligent call routing (ICR) is a refined telecommunications technology that efficiently directs incoming calls based on various factors, such as the caller’s needs and agent availability. ICR optimizes call handling and improves customer experiences by using data points and algorithms to connect callers with the most qualified agents.

Telecommunications 52

Telecommunications Prioritization Customer Experience Software 52

ACT

SEPTEMBER 12, 2023

You can send SMS text messages to inform prospects and customers about your brand, products, promotional offers, company news, and other updates. The Cellular Telecommunications and Internet Associations (CTIA) guidelines require businesses of all sizes to obtain consumer consent before sending commercial SMS messages.

Marketing 52

Marketing Small Business Internet Telecommunications 52

Apptivo

MARCH 10, 2023

This email handling feature assists businesses in more efficiently managing support enquiries, saving time and resources while providing a better customer experience. Notifying the customer More than 2/3rd of customers want brands to interact with them through proactive customer notifications.

Logistics 52

Logistics Software Software Sales 52

DemandFarm

APRIL 28, 2023

From improved efficiency and productivity to smarter decision-making and customized customer experiences, AI is set to reshape the sales landscape. AI can also assist in managing and prioritizing tasks. By leveraging AI-driven lead scoring, sales reps can prioritize leads with the highest likelihood of converting.

Artificial Intelligence 52

Artificial Intelligence Key Account Management Decision-making Account Management 52