Zendesk

MARCH 1, 2024

Intelligent call routing (ICR) is a refined telecommunications technology that efficiently directs incoming calls based on various factors, such as the caller’s needs and agent availability. ICR optimizes call handling and improves customer experiences by using data points and algorithms to connect callers with the most qualified agents.

Telecommunications 52

Telecommunications Prioritization Customer Experience Software 52

Apptivo

MARCH 10, 2023

How is help desk useful for the sales field? Help desk- the catalyst that eases every sales person’s job! Are you tired of drowning in a sea of customer enquiries and support requests? In a world where customers are the kings and queens, providing exceptional service has become the key to winning their hearts and wallets.

Logistics 52

Logistics Software Software Sales 52

DemandFarm

APRIL 28, 2023

The world of sales is evolving at a breakneck pace. A recent Salesforce study revealed that over 95% of sales operations professionals and sales leaders believe that Artificial Intelligence (AI) coupled with automation gives sales reps more time to focus on selling. This number is growing every day.

Artificial Intelligence 52

Artificial Intelligence Key Account Management Decision-making Account Management 52

ACT

SEPTEMBER 12, 2023

You can send SMS text messages to inform prospects and customers about your brand, products, promotional offers, company news, and other updates. The Cellular Telecommunications and Internet Associations (CTIA) guidelines require businesses of all sizes to obtain consumer consent before sending commercial SMS messages.

Marketing 52

Marketing Small Business Internet Telecommunications 52