Deep Insight

NOVEMBER 14, 2019

Colm O’Neill accelerated BT’s ‘Customer First’ programme when he became MD of BT Ireland in 2011. He appointed a Customer Experience director called Mairead McSweeney who drove the programme with ruthless precision. Mairead initially assessed how customers felt about BT every six months before moving to an annual cycle.

Telecommunications 52

Telecommunications Leadership Government B2B 52

SBI Growth

APRIL 27, 2020

In the world of a sales enablement leader, the primary goal is to keep the sales team efficient and effective. How that goal gets accomplished occurs with consistent resegmenting of the customer base, cleansing the pipeline, and accurately forecasting changes.

Sales 102

Sales Telecommunications Customer Experience Customer Success 102

QYMATIX

MAY 11, 2021

Germany and the US are two advanced, yet different industrial markets, with special sales and investment cycles. Germany places, however, in the 31st position for the worldwide rankings for information technology and telecommunication, according to the World Economic Forum’s Global Competitiveness Report.

B2B 40

B2B Supply Chain Telecommunications e-Learning 40

SBI Growth

APRIL 21, 2020

For a sales leader in this environment, problem-solving, and having shared responsibilities with these channel partners is the only way to succeed in moving the. Well-established tech companies have typically developed a large, multi-layer partner ecosystem that they rely on.

Management 101

Management Sales Telecommunications Customer Experience 101

SmartKarrot

APRIL 20, 2022

The success or failure of loyalty programs tells a lot about the product, service, and customer behavior. These insights can further be used to enhance the product, sales & marketing, and partnership departments. Customers tend to spend more on a brand/ product that provides personalized services. Like what you are reading?

B2B 11

B2B B2C Telecommunications Retail 11

SBI Growth

MAY 12, 2020

At the beginning of stay-at-home orders, maintaining a connection with the customer base was a top priority for CMOs. Marketing teams worked quickly to stand up virtual communities and help customers in an authentic way. Now, as executives look to the.

Marketing 112

Marketing Telecommunications Customer Experience Customer Success 112

SBI Growth

APRIL 30, 2020

Shifting the go-to-market model to digital has been a subject on the mind of market leaders for some time, and now it is being accelerated. For better or worse, COVID-19 has been the catalyst for a digital transformation that will.

Digital Transformation 62

Digital Transformation Digitalization Marketing Telecommunications 62

SmartKarrot

NOVEMBER 23, 2020

All the business processes, be it marketing, sales, CRM, to even product development have started using SaaS products. Customer experience is going to be a major competitive advantage. Customer experience has been gaining much prominence in the past decade. in the next year.

Telecommunications 10

Telecommunications Customer Experience Digital Transformation CRM 10

ReviewTrackers

DECEMBER 21, 2018

Ticket Sales. Auto Customization. Mobility Equipment Sales & Services. Door Sales/Installation. Telecommunications. Social Clubs. Veterans Organizations. Stadiums & Arenas. Street Art. Studio Taping. Supernatural Readings. Astrologers. Psychic Mediums. Tablao Flamenco. Virtual Reality Centers. Automotive.

Food and Beverage 20

Food and Beverage Computers and Electronics Insurance Transportation 20