Customer Life Cycle Facilitation Sales Stakeholders 
SmartKarrot
JUNE 12, 2023
Before scheduled customer service visits, oversee the pre-qualification paperwork process (FirstVerify, Appruv, etc.) To assist with aftermarket sales efforts, conduct research on and rebuild relationships with current customers in CRM. Analyses the project’s requirements and task scope, then advises stakeholders.
SmartKarrot
MAY 18, 2022
Acting as a point of escalation internally and externally should any challenges arise with customers and seeing those through to successful resolution. Leading the contract renewal process with your CSMs and identifying and nurturing expansion opportunities in coordination with Sales. Identify and mitigate risk in customer accounts.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SmartKarrot
NOVEMBER 2, 2021
This includes configuring the platform to support their specific needs, onboarding and training customers to get their work done efficiently on the platform, and being a resource for users at all levels so they get the most out of their toolkit. Own the engagement and adoption strategy at all stages of the customer life cycle.
SmartKarrot
JUNE 24, 2021
Provide strategic management plans to oversee complex customer dynamics even under difficult circumstances. Oversee success and implement new projects and tools, create strategic plans to support sales activities. Develop cadence and drive adoption and engagement with customers.
SmartKarrot
JUNE 25, 2021
Drive continuous improvement programs and processes to meet customer satisfaction, develop new services opportunities. Demonstrated communication and facilitation skills, proven track record of building relationships with senior stakeholders, and ability to handle multiple priorities. Drive the successful renewal of customers.
SmartKarrot
JULY 1, 2020
Collaborate internally with key stakeholders including marketing, sales, product, engineering and legal in order to ensure software adoption as well as customer success. Customer Success Architect is ultimately deployed to ensure customers fully leverage and get value from all aspects of the DocuSign platform.
SmartKarrot
FEBRUARY 4, 2021
Apply here: [link] Role: Customer Success Manager (SMB) Location: Remote, OR, US Organization: Matterport As a Customer Success Manager, you will manage all post-sales activity for assigned SMB to Mid-Market customer segments through strong relationship-building, product knowledge, engagement planning, and upsell/cross-sell execution.
Expert insights. Personalized for you.
19 
Let's personalize your content