Customer Life Cycle Meetings Sales Stakeholders 
SmartKarrot
JUNE 12, 2023
When necessary, create tickets, NCPs, NCSOs, and CARs in CRM or ERP for customer complaints relating to post-shipment issues. To quickly address customer issues, coordinate and work together with the customer service PM, technical engineering support, and field service teams. and inform the service team of the requirements.
SmartKarrot
MARCH 17, 2022
Responsible for reporting Churn and Downsell metrics to the VP of Customer Success. Interface with Sales and G&A to resolve contract issues, to obtain appropriate fees associated with additions or changes in service(s), and to ensure that clients are billed correctly. Drive Customer engagement, customer renewals, and increase NPS.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SmartKarrot
MAY 18, 2022
Role: Senior Director, Customer Success Location: Remote, United States Organization: Coursera As a Senior Director of Customer Success, you will meet and exceed quarterly renewal bookings and revenue growth goals. Drive quarterly review meetings with key accounts together with various different team members.
SmartKarrot
MARCH 22, 2022
Work cross-functionally with marketing, product, and sales teams to educate customers on new features and product releases. Ensure customer awareness, engagement, adoption and deep understanding of Feedly features in order for customers to achieve success. Turn the customers into advocates.
SmartKarrot
JUNE 25, 2021
Drive continuous improvement programs and processes to meet customer satisfaction, develop new services opportunities. Demonstrated communication and facilitation skills, proven track record of building relationships with senior stakeholders, and ability to handle multiple priorities. Drive the successful renewal of customers.
SmartKarrot
JUNE 24, 2021
Provide strategic management plans to oversee complex customer dynamics even under difficult circumstances. Oversee success and implement new projects and tools, create strategic plans to support sales activities. Develop cadence and drive adoption and engagement with customers.
SmartKarrot
FEBRUARY 4, 2021
Apply here: [link] Role: Customer Success Manager (SMB) Location: Remote, OR, US Organization: Matterport As a Customer Success Manager, you will manage all post-sales activity for assigned SMB to Mid-Market customer segments through strong relationship-building, product knowledge, engagement planning, and upsell/cross-sell execution.
Expert insights. Personalized for you.
19 
Let's personalize your content