SmartKarrot
JUNE 12, 2023
When necessary, create tickets, NCPs, NCSOs, and CARs in CRM or ERP for customer complaints relating to post-shipment issues. To quickly address customer issues, coordinate and work together with the customer service PM, technical engineering support, and field service teams.
SmartKarrot
MARCH 17, 2022
Apply here: [link] Role: Customer Success Director Location: Remote, United States Organization: Hunt Club As a Customer Success Director, you will develop the playbook for delivering a world-class customer experience (cadence for update meetings, success metrics, surveys, tokens of appreciation, etc.).
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SmartKarrot
MAY 18, 2022
Role: Senior Director, Customer Success Location: Remote, United States Organization: Coursera As a Senior Director of Customer Success, you will meet and exceed quarterly renewal bookings and revenue growth goals. Drive quarterly review meetings with key accounts together with various different team members.
SmartKarrot
MARCH 22, 2022
Apply here: [link] Role: Customer Success Manager Location: Remote, United States Organization: Feedly As a Customer Success Manager, you will develop and maintain long-term and personal relationships with customers through regular and proactive meetings and interactions.
SmartKarrot
JUNE 24, 2021
Create new value for customers by partnering to define success and building a joint plan with identified objectives, stakeholders, milestones, risks, and metrics needed to achieve their goals.
SmartKarrot
JUNE 25, 2021
Drive continuous improvement programs and processes to meet customer satisfaction, develop new services opportunities. Demonstrated communication and facilitation skills, proven track record of building relationships with senior stakeholders, and ability to handle multiple priorities.
SmartKarrot
FEBRUARY 4, 2021
Maintain a regular cadence with accounts and key stakeholders to identify churn risk to work proactively to eliminate risk factors. Identify existing customers within assigned segments and manage upsell activities to meet sales targets. Consistently meet and exceed the set Engagement & Transformational Goals.
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