SBI

JUNE 7, 2015

This week, Nancy profiles SalesPredict , a Customer Life-Cycle Intelligence and Predictive Lead Scoring solution. I’ll be talking about a predictive, customer life-cycle intelligence solution called SalesPredict. Get to know your sales tools in just 2 minutes a week. Go to SalesPredict.com to learn more.

Customer Life Cycle 45

Customer Life Cycle Prioritization Sales Onboarding 45

SmartKarrot

JULY 20, 2022

SaaS companies need to deliver value to customers, making them stay back with the company. In fact, onboarding is the peak time of churn for customers. What is a Customer Success Specialist? This lets you improve the customer lifetime value and overall profit from it.

Customer Success 10

Customer Success Customer Life Cycle Onboarding B2B 10

SmartKarrot

JULY 1, 2020

The Enterprise Customer Success Manager is a highly customer-facing professional who will lead the post-sales life-cycle for Nitro’s portfolio of Enterprise customers. Act as the voice of customers and strike the appropriate balance between the customer’s needs and the company’s business objectives.

Customer Success 10

Customer Success Customer Life Cycle Partnership Management Negotiation 10

SmartKarrot

MAY 8, 2020

According to a study by Bain & Co. , just a 5% increase in customer retention rates could potentially boost profit up to 95%! Have an exceptional Onboarding process . Customer onboarding is the phase where the actual relationships between your company and the customers are cemented. Wrapping up .

Customer Life Cycle 10

Customer Life Cycle Onboarding Value Proposition Customer Success 10

SmartKarrot

MAY 26, 2020

According to a study in Bain & Company by Fred Reichheld (the inventor of net promoter score), just a 5% increase in the retention rate can result in the increase of profit by 25% to 95%. Below are a few important steps you may consider for approaching customers for upselling or cross-selling your products. Wait for the right time.

Customer Life Cycle 10

Customer Life Cycle Profitability Customer Success Communication 10

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Her mission is to help customers get their desired value and results through SaaS solutions and succeed.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21