Customer Life Cycle Onboarding Sales Stakeholders 
SmartKarrot
MARCH 17, 2022
Responsible for reporting Churn and Downsell metrics to the VP of Customer Success. Interface with Sales and G&A to resolve contract issues, to obtain appropriate fees associated with additions or changes in service(s), and to ensure that clients are billed correctly. Drive Customer engagement, customer renewals, and increase NPS.
SmartKarrot
JUNE 12, 2023
As we scale the client onboarding programme, we will improve, implement, and streamline internal processes. Before scheduled customer service visits, oversee the pre-qualification paperwork process (FirstVerify, Appruv, etc.) Projects’ scope, stakeholders, deliverables, restrictions, and timetables are identified and determined.
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SmartKarrot
MARCH 22, 2022
Work cross-functionally with marketing, product, and sales teams to educate customers on new features and product releases. Gain a complete understanding of Feedly’s role in customers’ operations. Work closely with customers and the product team to translate customer needs into product features and enhancements.
SmartKarrot
NOVEMBER 2, 2021
Manage and grow the Customer Success team, ensuring that team members demonstrate the ability to deliver customer experiences that align with the company’s core values by auditing success calls and onboarding calls. Perform any escalation calls for at-risk customers. Apply here: [link].
SmartKarrot
JUNE 24, 2021
Provide strategic management plans to oversee complex customer dynamics even under difficult circumstances. Oversee success and implement new projects and tools, create strategic plans to support sales activities. Provide data and insights to customers through analytics that will inform customer’s hiring strategy.
SmartKarrot
JUNE 25, 2021
Operationalize the business processes to scale the Customer Success organization for significant growth. Demonstrated communication and facilitation skills, proven track record of building relationships with senior stakeholders, and ability to handle multiple priorities. Drive the successful renewal of customers.
SmartKarrot
FEBRUARY 4, 2021
Role: Director of Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal.
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