Zendesk

SEPTEMBER 6, 2022

Given the current volatile and uncertain market conditions, it’s difficult to push for growth and investment in the customer experience (CX). The service landscape may be stark, but we can’t stop making CX a priority and investing in areas where the impact can influence business growth. Investing in CX is an opportunity to grow.

Decision-making 98

Decision-making Prioritization Business Growth Organization 98

Zendesk

SEPTEMBER 23, 2022

But technical, operational, and foundational solutions are close at hand, according to fresh data from the 2022 Zendesk CX Accelerator report. The CX Accelerator report includes insights from nearly 5,000 customer service decision-makers around the world. Others may want to hash out the complexities of insurance coverage live and 1:1.

Healthcare 52

Healthcare Insurance Small Business Customer Experience 52

Zendesk

FEBRUARY 8, 2023

Our customers are the true champions of making customer experiences better—beginning with the people working the frontlines of customer support; our product only enables their good work. Our 2022 CX Accelerator report and maturity scale model helps to assess where your business ranks and provides actionable steps toward future growth.

Artificial Intelligence 52

Artificial Intelligence Acquisition Software Software 52

Zendesk

NOVEMBER 3, 2022

You can find answers in the 2022 CX Accelerator report , where CX organizations are categorized according to our CX maturity model scale and rank as Starters , Emergers , Risers , and CX Champions. Here we’re focusing on CX Champions.

Prioritization 52

Prioritization Acquisition Customer Experience Decision-making 52

SmartKarrot

JANUARY 5, 2022

Well-known for the creation, implementation, and maturing of international customer success organizations, Matt is an accomplished and award-winning Customer Success Leader and Strategist. Currently an Investor and Venture Partner at Crane Venture Partners , Rav helps grow the next generation of European software champions.

Customer Success 23

Customer Success Co-Creation Investors Emotional Intelligence 23

Zendesk

NOVEMBER 1, 2022

How mature is your CX organization? This led to our 2022 CX Accelerator report and maturity scale model, which allows you to assess where your business ranks. This led to our 2022 CX Accelerator report and maturity scale model, which allows you to assess where your business ranks.

Leadership 52

Leadership Customer Experience Decision-making Organization 52

Zendesk

NOVEMBER 2, 2022

To find out how CX leaders do this, Zendesk surveyed nearly 5,000 customer service decision-makers around the world and compiled the results into our 2022 CX Accelerator report. This article focuses on Risers—organizations nipping at the heels of CX Champions with KPIs that almost put them into the highest-performing zone.

Customer Experience 52

Customer Experience Customer Knowledge Prioritization Decision-making 52