Flevy

APRIL 30, 2024

Customer Journey Mapping is an essential tool for organizations aiming to enhance customer experience and deepen engagement across all points of interaction. Telecommunications A telecom company mapped the customer journey to understand the pain points during the service installation process.

Telecommunications 52

Telecommunications Healthcare Retail Customer Experience 52

Sales Outcomes

APRIL 5, 2022

B2B in-person conference events are getting back into the sales and marketing initiative mix, so it’s time for a best practices refresher on conference follow-ups. Get Organized 3. Get Organized 3. Get Organized. Most sales and marketing professionals attend at least a few conferences yearly.

Telecommunications 97

Telecommunications Digital Transformation B2B Meetings 97

SmartKarrot

SEPTEMBER 20, 2022

SaaS eliminates the need for organizations to install Software on their servers and maintain it themselves. The growth of this market has been driven by the increasing demand for digital transformation across all industries. Enterprise software is a set of software solutions used by large organizations for various purposes.

Software 10

Software Software Internet Small Business 10

SmartKarrot

NOVEMBER 23, 2020

All the business processes, be it marketing, sales, CRM, to even product development have started using SaaS products. In the past few years, it had already become the focus of around 50% marketers to champion the customer experience initiatives in their organization. The SaaS industry has seen a huge upsurge in the past decade.

Telecommunications 10

Telecommunications Customer Experience Digital Transformation CRM 10