Customer Think

JULY 12, 2021

Basic. The classical definition is one of being fundamental in nature. Slang has turned this categorization into an insult. In either case, using the term “basic” to describe an organization’s customer service is not a positive thing. That’s not to say covering “the basics” isn’t important. In fact, the basics are the absolute starting point […].

Organization 138

Organization 138

Hubspot Sales

JULY 12, 2021

Almost all tech salespeople were selling from home this past year, and several will continue to do so throughout 2021. Many sales professionals have come to appreciate the ability to connect with customers and partners remotely — whether that be online or over the phone. But the perks of selling from home come with a host of challenges as well — one of the most pressing being keeping up with self-care.

Sales 122

Sales Media Digitalization Remote Working 122

Customer Think

JULY 12, 2021

The world of marketing is always changing, and businesses must keep up. Today, more and more brands are beginning to realize the benefits of a symbiotic relationship with one another through collaborative marketing. What is collaborative marketing? It’s a special relationship between two brands with similar interests where parties combine their strengths to their benefit. […].

Marketing 133

Marketing Digitalization 133

The Center for Sales Strategy

JULY 12, 2021

You have a salesperson who has a great, positive attitude. The clients love them and they do a great job at getting that first appointment and building a relationship with clients. BUT they tend to use the same few solutions over and over. And when clients or coworkers come to this person with an issue, it ruins their day — it gets them completely off track, and they just can’t seem to find the way back.

Sales 109

Sales 109

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Customer Think

JULY 12, 2021

Long before anyone was learning TikTok choreography or saying regrettable things on Twitter, there was Facebook. Though it’s still the most widely-used social network in the world, B2B marketers don’t always see it as a viable platform for generating leads. It’s easy to dismiss Facebook as a place for sharing memes and getting into arguments […].

B2B 112

B2B Marketing Digitalization 112

Apptivo

JULY 12, 2021

There is no doubt that the world is getting more globalized and its impact on businesses is not going unnoticed. Regardless of the size of a firm or where it chooses to operate, one requirement stays constant, i.e. proper costing. A company would be in a very precarious position if it did not pay close attention to cost information. “ Why accuracy is important in estimate?

Management 98

Management Profitability Software Software 98

Customer Think

JULY 12, 2021

If customer experience professionals have learned anything from the COVID-19 pandemic, it’s the unpredictability of the world and the long-lasting effects these types of events have on the customer experience. For example, now, customers are heavily scrutinizing store cleanliness and whether management enforces mask-wearing. Their reactions — good or bad — are posted online for […].

Customer Experience 73

Customer Experience Management 73

Help Scout

JULY 12, 2021

Help Scout was founded on the principle that there’s a more socially conscious and intentional way of doing business. We believe that it’s possible to be successful while doing right by your community, the environment, and society at large — and we know there are plenty of other founders and small businesses who feel the same way. We even featured a few in our documentary video series “ Against the Grain.”.

Small Business 71

Small Business Prioritization Digitalization 71

Customer Think

JULY 12, 2021

Misconceptions around AI in the workplace have existed for as long as the technology itself. And to this point, the dominant narrative around its role in the contact center has been negative, often associated with job displacement for agents and frustrating phone trees for consumers. Even so, COVID-19 forced many companies to increase their use […].

69

69

Account Management Skills

JULY 12, 2021

?. Welcome to Episode 39. This episode’s for you if you’re an account manager managing client relationships on a day to day basis. In this episode, I’m going to share with you three key steps to leading a client meeting. One of the many roles of an account manager is to lead meetings where you may have several clients involved, and also several members of the agency team.

Meetings 52

Meetings Facilitation Account Management Account Growth 52

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

B2B

Customer Think

JULY 12, 2021

Live streams on Facebook and Instagram have always been an excellent way of creating a direct connection with an audience. And now more so than ever, in these times of increased online engagement, their importance cannot be overstated. So, while traditional video content still leads the pack in terms of audience outreach, companies and content […].

Digitalization 65

Digitalization Marketing 65

SmartKarrot

JULY 12, 2021

Role: Director, Customer Success Location: Louisville, CO, US Organization: Envysion, Inc. As a Director of Customer Success, you will determine the strategic and tactical customer service direction of the Customer Success team to ensure the achievement of corporate goals related to account retention, revenue growth through customer renewals and customer satisfaction.

Customer Success 10

Customer Success Onboarding Account Growth Customer Experience 10

Customer Think

JULY 12, 2021

How would buying and selling change if you couldn’t discount? What if the price is the price period? There would be no more, “If you give me an order by the end of the quarter, I’ll give you X% off…” or, “We’re running a promotion… ” or, “What if I could come in Y% lower [.]. The post What If You Couldn’t Discount?

Management 65

Management Sales 65

Zendesk

JULY 12, 2021

Say you’re new in town and want to make friends. You wouldn’t introduce yourself to a new person, get their phone number, and then never reach out to them. To form a friendship, you’d need to connect with them and spend time together. Building and maintaining relationships takes work. They grow over time through continual contact and investment. Your company’s relationships with your leads aren’t any different—you must nurture those connections for them to develop and thrive.

Media 52

Media Software Software Marketing 52

Advertisement

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

Meetings