The Center for Sales Strategy

NOVEMBER 15, 2023

Interviewing potential employees allows you to assess someone’s fit with your company while also allowing the candidate to evaluate your company as a potential employer. Hiring the right person is critical to your time and success. There are a few do's and don’ts to keep in mind to ensure that both sides walk away feeling good about the decisions made in the hiring process.

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Customer Think

NOVEMBER 15, 2023

What’s the payoff of aggressively communicating about problems? Becoming easy to do business with is very highly correlated with loyalty, Net Promoter Score, and enthusiastic positive word of mouth.

Customer Experience 81

Customer Experience Communication 81

FinListics Solutions

NOVEMBER 15, 2023

The twin forces of digital transformation and the aftereffects of the pandemic continue to alter the enterprise B2B sales landscape. Sellers have been greatly impacted by their buyers’ evolving needs, expectations, and behaviors, creating a demand for new sales outreach strategies and methodologies.

Digital Transformation 59

Digital Transformation B2B Sales Digitalization 59

Customer Think

NOVEMBER 15, 2023

Co-authored by Tushar J. Kaushik Excellent customer service is an art, but even works of art require a structural foundation to come to life. This is why a framework for addressing customer service issues is crucial.

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2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Apptivo

NOVEMBER 15, 2023

1. What is Data Sеcurity in CRM Softwarе? 2. What arе thе Bеst Practicеs of CRM Data Sеcurity? 3. Rolе of CRM in Customеr Data Sеcurity In thе digital еra, whеrе businеssеs thrivе on data-drivеn dеcision-making, Customеr Rеlationship Managеmеnt (CRM) softwarе stands as a linchpin in managing and nurturing customеr rеlationships. Howеvеr, thе prolifеration of sеnsitivе customеr information within CRM databasеs dеmands an unwavеring commitmеnt to data sеcurity.

CRM 52

CRM Prioritization Digitalization Organization 52

Customer Think

NOVEMBER 15, 2023

If you’re dreaming about getting into the world of trailer sales, you’re on the right track! This article is here to help you kickstart trailer dealership and give you some tips to make it a success. So, keep reading for some valuable insights!

Sales 59

Sales Digitalization Marketing 59

Customer Think

NOVEMBER 15, 2023

I’d like to tell you a couple of stories about some things that happened to me while travelling to speak at an event in Munich recently and why I think they are important, particularly when it comes to customer service and experience.

Customer Experience 59

Customer Experience 59

Zendesk

NOVEMBER 15, 2023

As chief information officer for electric vehicle manufacturer Rivian , Diane Lye has a front-row seat in the carbon-free transportation revolution. A veteran of companies such as CapitalOne and Amazon, Lye has enjoyed a varied career as a demographer and statistician, among other roles. In this episode of Conversations with Zendesk, Lye spoke about leadership lessons she’s learned over her career, why it’s so important to find meaning in your work, and the challenges Rivian faces as it expands

Customer Experience 52

Customer Experience Transportation Manufacturing Innovation 52

Customer Think

NOVEMBER 15, 2023

There was a major run on protein shakes and AA batteries earlier this month. If there’s one indication of the opportunities Amazon Prime Big Deal Days presented to shoppers, these purchase choices might be it. Premier Protein Shakes and Amazon Basics batteries were in fact the two top-selling items during the retailer’s projected $8.

Retail 40

Retail Digitalization Marketing 40

Customer Think

NOVEMBER 15, 2023

Today the term “automation” has become more than just a buzzword; it’s a transformative force. Companies, big and small, are increasingly turning to automation to streamline their operations, reduce costs, and enhance productivity. But amidst the excitement surrounding automation, there’s one critical question: What’s the return on investment (ROI)?

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Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

B2B

Customer Think

NOVEMBER 15, 2023

In recent years, there has been a noteworthy digital transformation in the in-store customer experience, and rightfully so. The global pandemic prevented customers from visiting stores, leading to doubts about if they will ever truly return. And when they did return, customers had changed so much that they desired a completely different experience from them.

Digital Transformation 52

Digital Transformation Customer Experience Digitalization 52

Customer Think

NOVEMBER 15, 2023

Enables development and marketing teams to leverage components and content across digital channels, speeding time to market for digital experiences

Digitalization 59

Digitalization Marketing 59