Customer Think

JUNE 4, 2023

The 2022 holiday season is done, but don’t close the books on it just yet. Retailers often see higher chargeback rates on holiday season orders, which can lead to elevated chargeback ratios that affect processing fees for months to come.

eCommerce 110

eCommerce Retail Digitalization Marketing 110

Peter Simoons

JUNE 4, 2023

I’ve been coaching and having conversations over Zoom since 2015. I remember that during those first few years of this transition to digital methods, people were hesitant to turn on their video and many preferred audio-only meetings. The lockdown periods of the pandemic changed that completely! Since then, video calls seem to have become the norm for communication.

Communication 52

Communication Digitalization Meetings 52

Customer Think

JUNE 4, 2023

Personalization is a popular marketing buzzword for 2023. And in today’s climate of low brand loyalty and tighter budgets, the personal touch with your prospect or customer can make all the difference. But simply using someone’s name in an email or social media response is often too basic a tactic to create significant customer engagement.

Media 78

Media Marketing Digitalization 78

ReviewTrackers

JUNE 4, 2023

Follow these 5 action items to build an effective social media engagement strategy and capture your audience.

Media 26

Media 26

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Customer Think

JUNE 4, 2023

As emerging technologies backed by artificial intelligence (AI) make headway, the pressure is on for companies to start implementing AI into daily operations to optimize the customer experience (CX).

Artificial Intelligence 78

Artificial Intelligence Customer Experience 78

Customer Think

JUNE 4, 2023

The outlook for the summer 2023 travel season is optimistic yet uncertain. According to the travel site Expedia, searches for information on summer flights are up 25% as vacationers look for the best destination for their money.

Meetings 72

Meetings 72

Customer Think

JUNE 4, 2023

Zoho is well known as a vendor for business applications geared towards SMBs. As many other companies do, Zoho wants to support the upper mid-market and enterprises, too. After all, successful SMBs may grow into become enterprises and that might attrac.

Software 59

Software Software Marketing 59